Senior Operations Specialist

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll do

• As a skilled revenue operations specialist, you will work with business leaders across different market units in driving revenue growth and optimizing sales processes. This remote role will play a critical part in reporting, data analysis to provide business insights that would drive decision making.
• You will focus on Market Unit Operations primarily but will also be involved in some planned regional initiatives throughout the year.
• Provide insights to your business stakeholder and their leadership team on Operational KPIs that is related to Customer Success performance metrics.
  Expert in reporting, dashboarding, automation and playing a strong advocacy role in innovation via SAP internal systems / tools (e.g SAP Analytics Cloud).

Scope (Individual focus to be defined

• Customer Value Journey execution: Defining, reporting and driving focus on relevant metrics from business area standpoint including Forecast (Net bookings – N&U, Churn), Go-to-Market execution, Adoption & Consumption and Renewals, Performance management, Demand management.
• Business insights & recommendations: Programmatic data and insights sharing with recommendations to support business cadences or discussions that could mitigate business risks/performance gaps.
• Go to Market execution: Supports account/territory assignment & quota setting across revenue generating roles in Customer Success. Analysis of GTM execution insights not limited to quota coverage, capacity / productivity modelling. Accounts and Solution area whitespace analysis.
• Operating cadence support: Part of a centralized regional function to support regional or MU cadences – including agenda set up, template creation, pre-population of data/insights for business reviews, pre-cadence briefing and post cadence follow up.
• Performance Management: Analyze performance data to identify trends, opportunities and providing actionable insights to stakeholders. Tracking performance metrics relevant to strategic goals to assess operational effectiveness of the business area.

What you bring

• Problem Solving: Being resourceful and ability to resolve challenges independently or with minimal guidance.
• Technical Competency: Strong reporting competency and tech/systems savvy (Advanced Excel, Analytics tools etc) to be able to work independently to build dashboards or assets from scratch.
• Business Performance: Demonstrated some level of experience in customer-facing, sales, services, support or business operations organizations.
• Accountability & Cross-Cultural Experience: Able to successfully collaborate across cultures and has worked with multi-country, high performing leaders/teams.
• Innovation Track Record: Drives operational innovation based on new Customer Value Journey model with strong business acumen, understanding of customer and organizational landscape & internal/external business factors.
• Personal Brand: Positive internal & external brand, well-networked and well- positioned in the organization from last experience.
• Business Management: Relevant competency in operational execution & business excellence.

Behavioral Competencies

• Customer (business stakeholders) and Company focused.
• Strong business acumen and problem solving skills.
• Agile, with a proven ability to work under pressure with extreme flexibility.
• Displays high EQ. Reads situations well.
• Communicates clearly and effectively – both in written and spoken form
• Innovates, experiments & incorporates new operational approaches to put Customers First.
• Well-networked internally and externally.
• Promotes a culture of trust, feedback, transparency, informed risk- taking and execution excellence. Serves as a role model of SAP's values.
• Possesses unquestioned integrity and ethics. Demonstrates the company's values and culture.

KPIs

• Stakeholder Satisfaction: Prioritizing scope of work, support stakeholder success and business area in alignment with SAP corporate strategy.
• Customer Success: Net Bookings / Consumption & Renewals/ NRR/ GRR / Cloud business KPIs to measure overall success of transformation
• Execution Excellence: KPI for Customer Engagement and Delivery Excellence

World Class Culture: Engagement, Leadership Trust, Attrition, Diversity & Succession
- Language: Fluency in English, any other language an asset. Fluency in the language of local markets desirable.
- Education: Bachelor's Degree or equivalent accreditation required; Master's Degree or MBA Preferred.

Meet Your Team

As a member within Strategy & Operations Board Area, the Revenue Operations business associate is responsible for the planning, delivery, and execution of complex business operations processes across the entire Customer lifecycle. A seasoned and experienced practitioner as well as a dynamic team player, this individual will drive innovation, consistency, automation, and simplicity into the business to execute world-class field operations in line with business goals, financial objectives, strategic imperatives, and field/organizational requirements.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid