Project Support Associate

1 week ago

Bengaluru, Karnataka, India IQVIA Full time ₹ 2,50,000 - ₹ 6,00,000 per year

Associate Project Support

Purpose:
Provide general assistance to Project Management Team and provides administrative support to the Department's Managers for any data change requests regarding sites and users.

Responsibilities:

• Management of site and user imports and updates.

• Coordination of shipment of PIN envelopes to system users.

• Distribution of study specific user guides as per Site and user support request (SUSR).

• Administrate support to Team Lead and Global Project Support Manager.

• Ensure that work is conducted in compliance with standard processes, policies and procedures and meets quality and timeline metrics.

• Creation of Site and user support request (SUSR), Cenduit Sites and Users templates for new studies training the client on the process of Sites and Users.

• Performing post reviews on data change request.

• Coordinate with the development team for mapping the text IDs into the study.

• Reporting updates to stakeholders for Text ID excel sheet related updates.

Skills & Competencies

• Demonstrates effective oral and written communication as well as commitment to keeping others informed, proactively passing on relevant information to others.

• Demonstrates understanding of internal and external customer needs and concerns.

• Is responsive to customer needs and maintains a good level of customer service.

• Ensures that all work meets quality standards and supports others to achieve good quality.

• Delivers a quality service and work products on time.

• Recognizes and evaluates risks appropriately under guidance of experienced colleagues.

• Proactively looks to learn and develop knowledge.

• Plans work well to ensure that timelines are met.

• Prioritizes tasks appropriately and delegates tasks where required.

• Keeps key stakeholders informed of progress, changes or impact on timelines.

• Demonstrates effective teamwork, working with and supporting colleagues.

• Demonstrates commitment and enthusiasm to Cenduit and the aims of the company.

• Demonstrates accountability when appropriate.

Education & Experience

• Bachelor's degree and/or technical diploma.

• 1-2 years clinical research, administrative assistant, or project management experience; or equivalent combination of education, training and experience.

• Experience working in a customer service/customer facing environment.

• Good communication skills in understanding client requirements and coordination with internal and external customers.

• Good knowledge on MS Office, Basic SQL

• Exposure to usage of tools like Dictionary Trackers, Dictionary Diff etc

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

Experience LevelMid Level

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