Telesales Executive
14 hours ago
Job Summary:
Eye Mantra Hospital is seeking a motivated and persuasive Telesales Executive to join our dynamic team. The candidate will be responsible for promoting our eye care services and products over the phone, generating appointments, and assisting patients with inquiries. This role plays a critical part in expanding our patient base and enhancing customer experience.
Key Responsibilities:
- Make outbound calls to potential and existing patients to promote Eye Mantra's services (e.g., LASIK, Cataract Surgery, Retina care, etc.)
- Explain hospital offerings clearly and confidently to increase patient bookings.
- Follow up on leads generated through marketing campaigns, websites, and social media platforms.
- Schedule appointments and maintain accurate records of calls and outcomes.
- Build and maintain a strong rapport with patients, addressing queries and concerns.
- Meet daily/weekly/monthly targets for calls and conversions.
- Coordinate with the front desk and marketing team to streamline appointment booking.
- Collect feedback and escalate unresolved issues to the concerned department.
Requirements:
- Proven experience in telesales, telecalling, or a similar customer service/sales role.
- Excellent verbal communication skills in Hindi and English (additional regional languages are a plus).
- Confident, patient-friendly, and persuasive with the ability to handle objections.
- Basic computer skills (MS Excel, CRM tools).
- Healthcare or eye hospital experience is an advantage but not mandatory.
- Minimum education: 12th pass; graduation preferred.
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