Assistant Manager Training

3 days ago


Pune, Maharashtra, India WNS Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Reporting to Group Manager / Sr. Group Manager – Training – Ensuring strict and absolute compliance to the training governance plan of the business

  • Identifying training and development needs through Product Knowledge Tests & Quality defect analysis
  • Conducting brainstorming and Root Cause Analysis sessions to scope developmental needs
  • Disbursing Product & Process updates in line with training governance
  • Co-ordinate / conduct refresher training based on TNI
  • Conducting appraisals
  • Devising individual coaching / learning plans
  • Creating/updating training materials for in-house courses including but not limited to Facilitator Guides, Participant Guides, Process Maps and Detailed Process Manuals
  • Supervising training delivery during new hire and project transition periods
  • Measuring training effectiveness and maintaining all required Training MI, including but not limited to, daily, weekly, monthly reports and dashboards as outlined by training governance
  • Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
  • Evaluating trainers and training & development programs through classroom observation sessions
  • Responsible for and managing, maintaining and allocating all training material & resources as applicable (training rooms, stationery etc.)
  • Deliver one on one coaching and provide feedback whenever requiredTransition knowledge would be an added benefitQualificationsGraduate


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