Administrative Operations Lead

Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That's why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years' experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers' decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most.

Wood Mackenzie Brand Video

Wood Mackenzie Values

• Inclusive – we succeed together
• Trusting – we choose to trust each other
• Customer committed – we put customers at the heart of our decisions
• Future Focused – we accelerate change
• Curious – we turn knowledge into action

The Role:

Wood Mackenzie is building a team of Administrators in Gurugram to support our global workforce as part of our broader Administration function. The role holder will be responsible for direct line management of Administrators based in Gurugram. They will ensure the Administrators deliver high-quality, consistent support to the global business, and work effectively as part of the global function. Reporting to the Global Head of Admin, the Admin Manager is responsible for building and managing a high performing and highly engaged team.

Main Responsibilities:

• Managing and executing daily operations with a client focused mindset, ensuring efficient, high- quality service delivery that adapts to evolving business needs
• Supervising and mentoring Administrators, delivering ongoing feedback and fostering a culture of continuous improvement and professional development
• Providing oversight and strategic direction to ensure Administrators meet performance targets and align with organizational goals
• Expanding team, onboarding and development of team members to build a high
• performing Administration team.
• Create an inspiring team environment with an open communication culture
• Identifying opportunities for process improvement and providing effective solutions
• Build and maintain relations with stakeholders across the business
  • Monitor team performance and report on metrics
• Listen to team members' feedback and resolve any issues or conflicts
• Recognise high performance and reward accomplishments

Knowledge, experience and skills:

• Candidates should have proven experience (typically 5 years) in administrative, client services or office management, with at least 2 years in a supervisory or leadership role.
• Prior experience in a corporate and/or international environment is highly desirable.
• Serving as the primary contact for Administrators, the candidate should be a strong communicator with a proactive mindset, passionate about coaching team members and empowering their career development through guidance and support
• The candidate should be comfortable working in an intensive environment where tight deadlines are a regular occurrence and can easily adapt to change
• The candidate will need excellent organization and prioritisation skills to succeed in this position. Proficiency in MS Office applications is essential.
• They should have experience with identifying and improving proces es to ensure a strong administrative service is being provided to the business.
• Bonus: Experience with systems such as SAP Concur, Salesforce and AI tools.

Key Competencies:

• Planning and organizational skills
• Ability to lead, motivate, and develop administrative teams
• Excellent verbal and written communication and interpersonal skills for interacting with administrative team and stakeholders
• Attention to detail and strong customer orientation
• Proactive approach to identifying issues and providing effective solutions
• Efficient in prioritizing tasks and meeting deadlines in a fast-paced environment

Equal Opportunities

We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at

If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.