Lead-Academic Operations

18 hours ago

Gurgaon, Haryana, India PinnacleU Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Position: Lead-Academic Operations

Location: Gurugram

Working Days: Monday to Saturday

Experience Required: 3 to 8 years

Client: Leading Business School

Key Responsibilities
  • Provide leadership and supervision to Academic Coordinators, setting standards, offering training, and ensuring consistent delivery of academic operations.
  • Design and oversee operational frameworks for classroom management, IT readiness, and logistics to guarantee seamless experiences for faculty and students.
  • Ensure robustness of the Learning Management System (LMS) by establishing processes for course setup, scheduling, and escalation management.
  • Establish governance for attendance and leave tracking, ensuring data accuracy and actionable insights for program leaders.
  • Drive a culture of service excellence by monitoring query resolution standards, ensuring escalations are handled promptly, and student/faculty satisfaction is maintained.
  • Set quality benchmarks for recordings, content accessibility, and LMS compliance, ensuring students have reliable access to learning materials.
  • Oversee academic assessment processes, ensuring timelines, transparency, and fairness in assignment management and evaluations.
  • Build partnerships with administrative and facilities teams to streamline operational support and improve efficiency.
  • Develop and implement examination protocols, ensuring integrity, smooth execution, and timely communication of outcomes.
  • Own centralized student operations data, using insights to inform decision-making and continuous improvement.
  • Collaborate with faculty and program leadership to anticipate academic needs, mitigate risks, and proactively resolve systemic challenges.
  • Lead process innovation initiatives to enhance academic operations and ensure a consistently delightful student experience.
Qualifications and Skills

Educational Background: Bachelor's degree in Education, Business Administration, or related fields (Master's degree preferred).

Experience: 4-6 years of experience in academic operations or related roles, with at least 2 years in a supervisory or leadership capacity.

Technical Skills: Proficiency in Learning Management Systems, Microsoft Office Suite, and student information systems.

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