Client Service Executive

6 days ago

Annapurna Road Indore, India The Basics Digital Solutions Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Summary:

We are seeking a dedicated Customer Support Executive to join our team. In this role, you will be responsible for providing exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. Your goal is to enhance customer satisfaction and loyalty through effective communication and problem-solving skills.

Key Responsibilities:

Serve as the primary point of contact for customers via phone, email, and live chat.

Respond to inquiries regarding products, services, and account issues promptly and professionally.

Troubleshoot and resolve customer issues effectively, documenting all interactions accurately.

Maintain a thorough understanding of our products and services to provide accurate information.

Follow up with customers to ensure their concerns are fully addressed.

Collaborate with team members and other departments to improve processes and enhance customer experience.

Requirements:

1. Proficiency in English.

2. Excellent Knowledge of MS Office.

3. Hands-on experience with CRM software is a plus.

4. Understanding of marketing and negotiating techniques.

5. Self motivated with a result driven approach.

6. Aptitude in delivering attractive presentations.

7. Bachelor's Degree.

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