Customer Support Executive

1 day ago

Annapurna Road Indore, India The Basics Digital Solutions Private Limited Full time ₹ 80,000 - ₹ 1,20,000 per year

We are seeking a dedicated Customer Support Executive to join our team. In this role, you will be responsible for providing exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. Your goal is to enhance customer satisfaction and loyalty through effective communication and problem-solving skills.

Key Responsibilities:

  • Serve as the primary point of contact for customers via phone, email, and live chat.
  • Respond to inquiries regarding products, services, and account issues promptly and professionally.
  • Troubleshoot and resolve customer issues effectively, documenting all interactions accurately.
  • Maintain a thorough understanding of our products and services to provide accurate information.
  • Follow up with customers to ensure their concerns are fully addressed.
  • Collaborate with team members and other departments to improve processes and enhance customer experience.

Requirements:

1. Proficiency in English.

2. Excellent Knowledge of MS Office.

3. Hands-on experience with CRM software is a plus.

4. Understanding of marketing and negotiating techniques.

5. Self motivated with a result driven approach.

6. Aptitude in delivering attractive presentations.

7. Bachelor's Degree.

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