Relationship Manager

1 week ago

Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Relationship Manager-Affluent-Priority-Regional sales

Job Role-

  • Develop new and existing HNI customer relationships for Priority Business by in - depth profiling of the client to identify opportunities and match these opportunities to products/solutions provided by the Kotak Group.
  • Generate business actions across liabilities, assets and fee products to sustain and achieve growth in relationship value, revenues and client stickiness.
  • Formulate and implement the sales plan to acquire new HNI clients and increase the customer base.
  • Use investment expertise to conduct client portfolio reviews and showcase products as per client's requirements.
  • Ensure client contactability at all times through regular connect with them in weekly/monthly calls.
  • Resolve client queries for the managed book within the specified TAT.
  • Plan and conduct special sales initiatives and events for prospective and existing clients.
  • Endure adherence to all bank and regulatory processes at all times.

Job Requirement:

  • Aptitude to deliver high quality customer service by using organization and interpersonal skills.
  • Decision making skills with strong sense of ownership.
  • Experience in portfolio management, building and maintaining HNI customer relationships
Acquire new HNI clients and expand existing relationships through strategic sales planning and execution. Conduct in-depth profiling of clients to understand their financial needs and offer tailored solutions. Drive business across liabilities, assets, and fee-based products to enhance relationship value and revenue. Perform regular portfolio reviews and present investment options aligned with client goals. Maintain consistent client engagement through weekly/monthly calls and meetings. Resolve client queries within defined turnaround times to ensure satisfaction and loyalty. Collaborate with internal teams to ensure seamless service delivery and client onboarding. Organize and participate in special sales initiatives, client events, and engagement activities. Ensure strict adherence to bank policies and regulatory guidelines in all client interactions. Continuously identify opportunities for cross-selling and upselling to increase wallet share and client stickiness. Experience LevelMid Level

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