Specialist, Business Services
2 days ago
Performing end-to-end transactional activities, improve process reliability and service level, increase overall quality and capture value on the key focus areas.
Essential Function 1:
- Manage daily operations and work on end-to-end process improvement.
- Perform transactional activities of Operational Procurement (Spot buying/PR to PO/Vendor master data/Helpdesk service, etc.)
- Oversee day-to-day procurement operations within the GBS function, ensuring the efficient handling of purchase requisitions, purchase orders, and supplier management.
- Ensure timely and accurate processing of procurement request which includes PR to PO conversion from initiation through to order fulfillment.
- Reporting expertise to extract reports from SAP as per requirements from Business.
- Perform transactional activities like invoice booking (PO & Non-PO), GRIR,
- Coordinate with the vendors for deliveries and queries related to PO's created.
- Coordinate with internal departments and stakeholders to understand their procurement needs and ensure service delivery meets expectations.
- Conduct timely communication upon the inquiries from internal/external "customers"/concerned groups
- Follow the up-to-date operational procedures, and adhere to the standardized process landscape
- Support continuous improvement projects
- Initiate or execute archiving of contracts/purchase orders
- Timely identify potential issues and make appropriate escalations
- Be proactive and creative in contributing ideas for service level improvement, deliver performance that meets or exceeds service level target requirements
Operational compliance on all regulatory, internal/external guidelines and support on audit activities
Essential Function 2: Relationship managemen t
- Taking care of work atmosphere / creating proper work atmosphere by proper behavior / approach / attitude
- Maintain positive work relationship with members of other teams to whom information is provided to or gathered from
- Assist in establishing and maintaining strong, collaborative relationships and ensure "customer" satisfaction
- Interface with other Shared Services Center teams to ensure compliance with cross-team responsibilities
Education and Experience
Bachelor, supply chain management or related field preferred.
Business Experience
3+ years of indirect spend procurement experience, with strong negotiation skills
SAP module knowledge and Experience
Desirable working experience in a Shared Services Center procurement procedures
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