customer care manager
6 days ago
Key Responsibilities
- Build and maintain strong relationships with customers to ensure repeat and referral business.
- Handle customer queries, concerns, and escalations effectively and professionally.
- Coordinate between sales, service, and support teams to deliver a seamless customer experience.
- Monitor customer feedback and work on initiatives to improve satisfaction and retention.
- Maintain accurate records of customer interactions in CRM systems.
- Conduct regular follow-ups with customers for service reminders, renewals, and feedback.
- Support showroom events, promotional activities, and customer engagement programs.
- Prepare and present reports on customer satisfaction, retention, and service performance.
Job Types: Full-time, Permanent
Pay: ₹18, ₹25,000.00 per month
Benefits:
- Flexible schedule
- Life insurance
- Provident Fund
Work Location: In person
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