Customer Service Coordinator

7 days ago

Kalyani, West Bengal, India Wolters Kluwer Full time ₹ 5,00,000 - ₹ 10,00,000 per year
About the Role:
Responsibilities:
  • Resolve high-impact and complex customer issues.
  • Develop and implement customer service strategies.
  • Lead and coordinate large-scale projects aimed at process improvement.
  • Provide expert advice and guidance to junior associates and supervisors.
  • Create and deliver in-depth training programs.
  • Monitor and evaluate performance metrics to identify areas for improvement.
  • Collaborate with cross-functional teams to enhance customer satisfaction.
  • Ensure compliance with company policies and industry regulations.
  • Implement and monitor quality assurance standards.
  • Serve as a subject matter expert in operational and administrative processes.
Skills:
  • Expert Communication: Exceptional ability in all forms of communication.
  • Strategic Insight: In-depth understanding of customer service strategies.
  • Advanced Problem-Solving: Mastery in resolving complex and high-impact issues.
  • Leadership & Mentorship: Strong ability to guide and develop team members.
  • Project Management: Skilled in planning, executing, and managing large-scale projects.
  • Analytical Proficiency: Advanced capability in data analysis and metrics evaluation.
  • Quality Assurance: Expert understanding of QA standards and practices.
  • Regulatory Knowledge: Thorough knowledge of industry regulations and compliance.
  • Requires extensive knowledge and has advanced skills and expertise in operational or administrative processes and activities
  • Generates potential solutions to complex operational or administrative problems; looks beyond the immediate problem to the broader implications of actions or decisions
  • Completes operational or administrative work with minimal supervision; may work autonomously without established procedures and practices
  • Communicates important and/or sensitive information and negotiates with higher levels in other departments and/or outside organizations
  • May coordinate the work of others, but is not a supervisor

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