
Overnight Guest Services Coordinator
2 days ago
Are you a detail-oriented and customer-focused individual with excellent communication skills?
We are seeking a Night Receptionist to provide exceptional service to our guests during overnight hours.
Main Responsibilities:- Guest Services: Greet and check-in/check-out guests in a courteous and efficient manner, answer phone calls, respond to emails, and handle guest inquiries.
- Safety and Security: Monitor the premises for safety and security during the night shift, ensuring a secure environment for guests and staff.
- Administrative Tasks: Maintain accurate records of reservations, payments, and guest information, perform night audit and balance daily financial transactions if required.
- Collaboration: Coordinate with housekeeping and maintenance departments for any overnight requests, and prepare reports or handover notes for the morning staff.
- Education: High school diploma or equivalent; additional hospitality training is a plus.
- Experience: Previous experience in a receptionist or customer service role preferred.
- Technical Skills: Proficient in basic computer systems and hotel software (PMS).
- Soft Skills: Strong communication and interpersonal skills, ability to work independently and stay alert during overnight hours, reliable, punctual, and well-groomed.
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