Overnight Guest Services Coordinator

2 days ago


Kalyani, West Bengal, India beBeeNightReceptionist Full time ₹ 70,00,000 - ₹ 80,00,000

Are you a detail-oriented and customer-focused individual with excellent communication skills?

We are seeking a Night Receptionist to provide exceptional service to our guests during overnight hours.

Main Responsibilities:
  • Guest Services: Greet and check-in/check-out guests in a courteous and efficient manner, answer phone calls, respond to emails, and handle guest inquiries.
  • Safety and Security: Monitor the premises for safety and security during the night shift, ensuring a secure environment for guests and staff.
  • Administrative Tasks: Maintain accurate records of reservations, payments, and guest information, perform night audit and balance daily financial transactions if required.
  • Collaboration: Coordinate with housekeeping and maintenance departments for any overnight requests, and prepare reports or handover notes for the morning staff.
Requirements:
  • Education: High school diploma or equivalent; additional hospitality training is a plus.
  • Experience: Previous experience in a receptionist or customer service role preferred.
  • Technical Skills: Proficient in basic computer systems and hotel software (PMS).
  • Soft Skills: Strong communication and interpersonal skills, ability to work independently and stay alert during overnight hours, reliable, punctual, and well-groomed.

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