
Customer Service Coordinator
6 days ago
Responsibilities:
- Resolve high-impact and complex customer issues.
- Develop and implement customer service strategies.
- Lead and coordinate large-scale projects aimed at process improvement.
- Provide expert advice and guidance to junior associates and supervisors.
- Create and deliver in-depth training programs.
- Monitor and evaluate performance metrics to identify areas for improvement.
- Collaborate with cross-functional teams to enhance customer satisfaction.
- Ensure compliance with company policies and industry regulations.
- Implement and monitor quality assurance standards.
- Serve as a subject matter expert in operational and administrative processes.
- Analytical Proficiency: Advanced capability in data analysis and metrics evaluation.
- Quality Assurance: Expert understanding of QA standards and practices.
- Regulatory Knowledge: Thorough knowledge of industry regulations and compliance.
- •Requires extensive knowledge and has advanced skills and expertise in operational or administrative processes and activities
- Generates potential solutions to complex operational or administrative problems; looks beyond the immediate problem to the broader implications of actions or decisions
- Completes operational or administrative work with minimal supervision; may work autonomously without established procedures and practices
- Communicates important and/or sensitive information and negotiates with higher levels in other departments and/or outside organizations
Wolters Kluwer
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Customer Service Coordinator
7 days ago
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Overnight Guest Services Coordinator
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Travel Package Coordinator
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Operational Support Specialist
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Adventure Park Manager
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Urgent Search Auditing
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Night Receptionist
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Urgent: Telesales Executive
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Expert Compliance Project Manager
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Back Office Executive
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