Branch Support Executive

7 days ago

Delhi, Delhi, India Rentokil PCI Full time ₹ 4,00,000 - ₹ 8,00,000 per year

About the Role:

  • The Executive - Branch Support is responsible to handle back office administration through managing ICabs, handling required documentation and accounts related work.
  • The person will report to the Branch/Base Head, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

  • Call Handling - Picking calls received at branch, transferring calls , taking down messages or providing details as requested by prospect / customer.
  • Directing / Assigning / Responding to Emails received on central Email id.
  • iCABS - Ticket Assignment and co-ordination with concerned employees for status update.
  • Change Negotiating Employee
  • Invoice Forecast, Invoice Suspensions, Invoice Print and distribution.
  • Generating Renewal report
  • Generating Renewal letters for CSEs
  • Renewing same price & price increase contracts
  • Raising Termination requests in the portal
  • Raising CR tickets for price decrease
  • SHE related documentation.
  • Fumigation Certification and updation in register whenever required.
  • License Renewal, Compliance and Preparation for audit by inspector.
  • Incentive Calculation for further submission.
  • Attendance and standard input (Mediclaim etc, Contract Labour Input, Indents)
  • Branch Customer Documentation - Quotations, Customer Compliance, OCC Filing, PO Filing, Warranty etc.
  • Entering receipt and deposit slip into the system for collections.
  • Adjustments for collections on behalf of other branches.
  • Raising Credit note requests on the portal.
  • Petty Cash portal management and local bank activities.
  • Conveyance records for Technicians.
  • Service Docket upload for KA.
  • Any other activities assigned by the Branch Manager as per the Branch Dynamics.

Key Result Areas:

  • ICabs Ticket Management
  • On time submission of reports
  • Branch Documentation
  • Support accounts related activities
  • Competencies (Skills essential to the role):
  • Good written & Verbal communication
  • Attention to detail & Ability to prioritize tasks under pressure
  • Positive Attitude
  • Assertive and Self Confident

Educational Qualification / Other Requirement:

  • Any Graduation degree
  • At least 1-3 yrs experience in Back office administration
  • Preferably from MNC
  • Typing Skills
  • Computer Skills with working knowledge of applications like word, excel.

What can you expect from RPCI?

  • Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in:
  • Safety
  • Integrity
  • Innovation
  • Learning & Development
  • Open & Transparent
  • Performance Orientation

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