Technical Trainer

Purpose of the Position (Job Summary)

To impart in-depth knowledge and skills to employees and partners,particularly in the areas of installation, quality inspection,sales,and services

Key Individual Accountabilities :

Strategic :

• ​​​​TrainingProgramDevelopment: Develop comprehensive training programs aligned with the company's strategic objectives,ensuring that employees and partners are equipped with the latest knowledge and skills.
•  QualityControlTraining: Contributeto quality standards by ensuring that personnel are proficient inquality inspection,minimizing defects and ensuring product excellence.

Financial:

BudgetManagement: Efficiently manage the budget allocated for training programs,optimizing resources,and controlling costs.

Customer/ External Orientation

Training Delivery: Provide training and knowledge transfer to employees and partners,ensuring that they are well-prepared to meet customer expectations in terms of quality,sales,and service.

 FeedbackIntegration: Gather feedback from trainees and incorporate it into training program enhancements to ensure that customer needs and expectations are met.

People Orientation

• Training Delivery: Provide effective and engaging training sessions,adapting to the diverse learning needs of trainees to enhance their knowledge and skills
• .Mentorship: Offer mentorship and guidance to trainees, fostering a positive learning environment and supporting their professional growth.
•  Feedback and Evaluation: Collect and provide constructive feedback to trainees,guiding them in improving their performance and competence.
• Team Collaboration: Collaborate with the training team and other colleague to facilitate the delivery of training programs and ensure acohesive approach to knowledge transfer.

 Core operational accountabilities:

Technical Expertise: Serve as a technical expert in uPVC and aluminum doors and windows,enabling employees and partners to excel in their roles,particularly in installation and quality inspection.

Content Development: Create and maintain training materials and resources, including manuals,presentations,and e-learning modules, to support training programs.

 Assessment and Certification: Develope valuation methods to assess trainees' competence and establish certification processes to validate their proficiency.

 Training Program Evaluation: Continuously assess the effectiveness of training programs and update them to align with the evolving needs of its employees.

Key Interactions

Internal :

​​​​​​​● Management: Coordinate with senior management to align training programs with the company's strategic objectives and ensure resource allocation.

● TrainingTeam: Collaborate with internal training teams to facilitate the delivery of training programs and content development.

● QualityAssuranceTeam: Interact with the quality assurance team to ensure that training aligns with quality control and inspection standards.

● Content DevelopmentTeam: Work closelywith the content development team to create and update training materials, including manuals and e-learning modules.

● TraineeFeedback: Gather feedback from trainees and collaborate with them to enhance training programs and ensure their effectiveness.

​​​​​​​

External :

​​​​​​​● Training Participants: Interact with employees,partners,and other external participants during training sessions to impart knowledge and skills effectively.

● Industry Experts: Collaborate with external industry experts to stay updated on the latest trends,best practices,and innovations in uPVC and aluminum doors and windows.

● Certification Authorities: Interact with external certification authorities to establish and validate training and certification processes for trainees.

​​​​​​​Technical & Behavioral Skills & Knowledge :

​​​​​​​

​​​​​​​Subjec tMatter Expertise: Profound knowledge of uPVC and aluminum doors and windows, including technical specifications,installation procedures,quality control standards,and industry best practices.

​​​​​​​Training Methodologies: Proficiency in adult learning principles and various training methodologies, including classroom training, hands-on workshops, e-learning, and on-the-job training.

 Content Development: Skills in creating and updating training materials, including manuals, presentations, videos, and e-learning modules, ensuring clarity and effectiveness.

 Quality Control: In-depth understanding of quality control and inspection processes specific to uPVC and aluminum products, ensuring that trainees are well-prepared to maintain quality standards.

​​​​​​​Behavioral Skills:

● Communication: Strong verbal and written communication skills to convey complex technical information clearly and effectively during training sessions.

● Teaching and Training: Proficiency in teaching and training, including the ability to engage learners, adapt to their needs, and facilitate knowledge transfer.

● Adaptability: Ability to adapt training programs to the evolving needs of Fenesta and its employees, incorporating feedback and industry changes

​​​​​​​Functional Skills and Knowledge:

● Training Program Development: Expertise in designing and developing comprehensive training programs, including program planning, content creation, and evaluation methods.

● Assessment and Evaluation: Capability to develop assessment methods to measure trainee competence and evaluate the effectiveness of training programs.

● Certification Processes: Knowledge of establishing and managing certification processes to validate the competence of trainees.

● FeedbackIntegration: Ability to gather and incorporate feedback from trainees to improve training programs continuously

Key Performance Indicator:-

• ​​​​​​​Training Program Effectiveness: Measure the effectiveness of training programs by assessing the knowledge and skills gained by trainees, including their ability to apply what they've learned.
• Trainee Performance: Evaluate the performance of trainees in their respective roles after completing training, assessing their competence and improvement in job-related tasks.
• Training Program Feedback: Gather feedback from trainees to assess the quality of training programs, incorporating their input to enhance content and delivery.
•  Certification Success Rate: Monitor the success rate of trainees in achieving certification, ensuring that the certification process validates their competence effectively.
• ProgramDevelopment Efficiency: Assess the efficiency of developing training programs, including content creation, delivery methods, and evaluation measures.  KnowledgeTransfer: Evaluate the ability to effectively transfer technical knowledge and skills to trainees, ensuring they can apply these skills in their roles.
• Industry Knowledge: Stay updated with industry trends and best practices, measuring the integration of the latest knowledge into training programs.
• Client and Partner Satisfaction: Gather feedback from clients and partners on the performance of trained employees, ensuring that they meet or exceed expectations.
• Training Program Impact: Assess the impact of training on employee and partner performance, quantifying improvements in quality, sales, and service.
• Continuous Improvement: Track efforts to continuously improve training programs, including incorporating industry changes, feedback, and evolving company needs

Company Profile :

​​​​​​​Our client is India's leading Building Materials Company with the largest market share and is one of the largest uPVC and Aluminium Windows & Doors and Facade Manufacturers & suppliers in India. The company has ambitious plans to expand in manufacturing Facades. The company is part of an erstwhile Industrial group acknowledged for its growth, transparent work culture, and diversity. Established only about a decade ago, this company today boasts of sales and service presence in more than 200 cities through twenty sales offices, four factories, nine Signature Studios, more than 100 dealer showrooms, and a strong direct sales force of more than 300 executives.

---