Malayalam | Customer Service Executive

1 week ago

Navi Mumbai Panvel Thane, India Hexaware Technologies Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, or chats in a professional and courteous manner.
  • Resolve customer complaints promptly and fairly while maintaining high levels of service quality.
  • Meet performance targets set for first call resolution rate, handle time, abandoned call rate, etc.
  • Provide accurate information to customers regarding products/services offered by the company.

Desired Candidate Profile

  • Excellent communication skills in English language (written & spoken) with proficiency in Hindi/Malayalam languages.
  • Ability to work on International Voice Process projects with flexibility to adapt to different shifts as required.

0-3 years of experience in an International BPO environment (preferably).

Contact - Zoya sayed

Email -

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