Malayalam | Customer Service Executive
2 weeks ago
Roles and Responsibilities
- Handle customer queries via phone calls, emails, or chats in a professional and courteous manner.
- Resolve customer complaints promptly and fairly while maintaining high levels of service quality.
- Meet performance targets set for first call resolution rate, handle time, abandoned call rate, etc.
- Provide accurate information to customers regarding products/services offered by the company.
Desired Candidate Profile
- Excellent communication skills in English language (written & spoken) with proficiency in Hindi/Malayalam languages.
- Ability to work on International Voice Process projects with flexibility to adapt to different shifts as required.
0-3 years of experience in an International BPO environment (preferably).
Contact - Zoya sayed
Email -
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