Customer Support Executive

2 days ago

Mumbai Maharashtra, India HR Always Full time

Position: Customer Service Executive (Malayalam) and Business Advisor.

Experience: 0-2 yrs

Education: HSC / Graduation or Graduation +

Shift: Day shift

Working Days: 10:00am to 7:00pm, Monday to Saturday

Industry Type: E-commerce

Department: Sales

Functional area: Outbound sales.

Employment Type: Full-time

Role Category: Customer Service Executive (Malayalam) & Business Advisor

Educational Qualification: Any Graduate

Location: Malad, Mumbai

**Job Description**:
Monitor the process: Oversee the entire customer service process and standardize how the organization delivers customer service.

Resolve issues: Respond to customer issues, provide clear instructions to resolve them, and reroute calls to other departments when needed.

Create policies: Develop procedures and policies for effective customer service.

Communicate with customers: Answer customer correspondence, relay product information, and establish a positive rapport them.

Conduct Surveys: Write reports based on customer feedback and satisfaction statistics.

**Requirements**:
Should be fluent in Malayalam language
Minimum HSC pass.

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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