Customer Service Representative

3 days ago

United States of America USA, India GotPrint Full time US$ 40,000 - US$ 60,000 per year
Job Description

GotPrint is looking for experienced Customer Service Representatives to work at our beautiful Burbank headquarters. We are a rapidly-expanding, family-owned business that is considered a leader in its industry. People love working with us-come find out why The ideal candidate thrives in a fast-paced environment and is accustomed to going above and beyond for customers. Our Customer Service Department handles hundreds of inbound calls, chats, and emails on a daily basis from our nearly 1,000,000 customers. The role of our Customer Service Representatives is to answer questions from customers about our products, assist them with our online ordering process, and problem-solve any issues that might come up-all while providing them with a positive customer service experience. No selling or cold-calling here Tasks and Responsibilities: Take an average of about inbound calls (or chats) per day and provide great customer service on each and every one Assist customers with using our website and/or placing their orders Relay accurate product information or order statuses to customers Work with other departments to troubleshoot order issues Keep an accurate record of all calls, chats, emails, and conversations Keep abreast of all new product information and department procedures Knowledge and Skill Requirements: Prior experience in Customer Service/Retail is required (must be service-oriented) Excellent oral and written communication skills (we don't just say this, we mean it) Strong interpersonal skills and a professional and pleasant phone demeanor Advanced problem-solving/troubleshooting/problem-resolution skills The ability to be flexible, multi-task, and work effectively in a team environment Computer literate with the ability to learn customer service software applications Typing speed of at least 35-40 WPM Previous experience in a high-volume call center is a plus Previous experience in customer service via online Chat or over Email is a plus Bilingual (Spanish, Armenian, other) is a plus Attention to detail is a must Great attendance is crucial If this sounds like you, please submit an updated rsum and cover letter-we'd love to meet you About Us: GotPrint has led the industry with its web-based Global operations and began building a nationwide network of offset printing facilities to provide faster, more responsive service to our customers. What began in Burbank, CA has now evolved across the United States with facilities in Kentucky and Texas. Compensation/Benefits: Compensation commensurate with experience Benefits (Medical, Dental, Vision and Life) offered after 30 days of employment following first of the month Rate increase opportunity upon successful completion of 90-Day Introductory Period Retirement Compensation: 401K Benefits offered. Clean and safe work environment

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