Technical Support Engineer 2

7 days ago

Bengaluru, Karnataka, India Puresoftware Technology Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Purpose of the Role

As part of a Global Engineering team, you will be supporting the LBU and the Group to:

Operations:

  • Provide comprehensive support for our suite of services, including monitoring, troubleshooting, and

resolving issues to minimize downtime and ensure optimal performance.

Incident Management:

  • Respond promptly to incidents, perform root cause analysis, and implement corrective actions to

prevent recurrences. Prioritise and escalate critical issues as necessary to meet service level agreements

(SLAs).

Change Management:

  • Work with the release managers to ensure smooth and successful deployments, as well as to conduct

post-deployment review to capture lessons learned and improve future deployment processes.

Performance Monitoring:

  • Monitor service performance metrics, analyse trends, and proactively identify areas for optimization

and improvement. Implement measures to enhance system reliability, scalability and efficiency.

Collaboration:

  • Collaborate closely with cross-functional team, including development, infrastructure, and quality

assurance, to ensure seamless integration of applications and alignment with business objectives.

Automated Operational Efficiency:

  • Implement and enhance automation solutions to improve operational processes across all

environments and automate repetitive operational tasks.

Accountabilities

  • [Adapt from Head of Spec]

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field (Master's degree

preferred).

  • Certified in ITIL v3 or v4 foundation is a MUST
  • Excellent communication skills and ability to articulate technical issues / requirements.
  • Excellent problem-solving and troubleshooting skills.

Preferred Skills:

  • Demonstrate comprehensive understanding of ITIL processes and best practices.
  • Demonstrate comprehensive understanding in various monitoring systems such as Dynatrace,

Sentry, Grafana, Prometheus, Azure Monitor, GCP Operation Suite, etc.

  • Proficiency in Cloud technologies (e.g. AWS, Azure, GCP).
  • Demonstrate understanding in operating Couchbase Database, MongoDB, as well as PostgreSQL is

preferred.

  • Demonstrate understanding of backup and disaster recovery concepts and tools to ensure the

availability and recoverability of production systems in the event of a disaster.

  • Certification in relevant technologies (e.g. Microsoft Azure, GCP) is a plus.
  • Familiarity of DevOps practices such as CI/CD workflows, experience with GitHub Actions, and

proficiency in using infrastructure automation tools

  • Experience with HashiCorp Vault for managing secrets and secure access.
  • Knowledge of software development lifecycle.
  • Knowledge of containerization and orchestration tools such as Kubernetes Technologies and Tool

  • Technical Analyst 2-Support

    11 hours ago

    Bengaluru, Karnataka, India Oracle Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    As a Technical Solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers....

  • Technical Support Engineer 2, Premier

    7 days ago

    Bengaluru, Karnataka, India Datadog Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with...

  • Technical Support Engineer

    2 hours ago

    Bengaluru, Karnataka, India QueueBuster Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Position Title: Technical Support Engineer (Kannada, Malayalam)Experience: 1-2 yearsLocation: Bengaluru (Client Side)Position Type: Full Time** Candidates should be fluent in Kannada & English and willing to work in rotational shift **Job DescriptionWe are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You...

  • Technical Support Engineer

    2 days ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Selling on Amazon is one of the fastest growing businesses at , with more than 50% of all items currently sold originating from third-party sellers. Our team's vision is to offer next generation systems that enable Amazon and third-party solutions providers to innovate rapidly for millions of Selling Partners worldwide, helping them automate and scale their...

  • Technical Support Engineer

    6 days ago

    Bengaluru, Karnataka, India Shravas Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job InformationDate Opened09/10/2025Job TypeFull timeIndustryIT ServicesWork Experience1-3 yearsCityBangalore SouthState/ProvinceKarnatakaCountryIndiaZip/Postal Code560085Job DescriptionJob Description : Technical Support EngineerExperience : 2+ YearsLocation : RemoteShift : Night Shift (US Time Zone)Employment Type : Full-TimeAbout the Role:We are seeking a...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India PinnacleU Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position: Technical Support EngineerLocation: BangaloreWorking Days: Monday to FridayExperience Required: 2-7 yearsClient: Platform to automate legal dosumentsWhat You'll DoAct as the first line of technical support for customer-reported issues, ensuring timely resolution and high-quality service.Comfortable debugging using tools from cloud platforms like...

  • Technical Support Engineer

    7 days ago

    Bengaluru, Karnataka, India ToneTag Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Technical Support Engineer - IoT Hardware and SoftwareLocation:BangaloreNo. of openings:2Experience range:2+ yearsWhy ToneTag?ToneTag is the largest sound-wave communication technology platform on the planet that enables payments & proximity customer engagement services in different sectors like retail, mobility, restaurant ordering, and so on. It harnesses...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India RUCKUS Networks Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Title: Technical Support EngineerTeam: Technical Customer Experience Centre (TAC) at CommScope RuckusRole PurposeThe Technical Support Engineer (TSE) will be responsible for providing first level of Technical Support for various technologies in Ruckus Wireless products to our Enterprise customers.Key ResponsibilitiesBe the first technical point of...

  • Technical Support Engineer

    11 hours ago

    Bengaluru, Karnataka, India Gyanindit Pvt. Ltd. Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionGyanindit Pvt. Ltd. is dedicated to empowering individuals and organizations through knowledge and expertise. With our motto "Encouraging Empowerment," we provide exceptional services that help you achieve your personal and professional goals. Our mission is to make a meaningful difference by offering guidance, resources, and innovative...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Mazumdar Shaw Medical Foundation Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Vacancy: Technical Support Engineer (Electrical/Electronics/Biomedical)Location:Mazumdar Shaw Medical Foundation, BengaluruJob Type:Full-timeIndustry:Laboratory instruments / Engineering ServicesExperience:0–3 yearsSalary:Competitive and based on experienceShift:Day & Night Shift (rotational)About the Role:We are seeking a motivated and technically...