Technical Support Engineer 2

6 days ago

Bengaluru, Karnataka, India Puresoftware Technology Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Purpose of the Role

As part of a Global Engineering team, you will be supporting the LBU and the Group to:

Operations:

  • Provide comprehensive support for our suite of services, including monitoring, troubleshooting, and

resolving issues to minimize downtime and ensure optimal performance.

Incident Management:

  • Respond promptly to incidents, perform root cause analysis, and implement corrective actions to

prevent recurrences. Prioritise and escalate critical issues as necessary to meet service level agreements

(SLAs).

Change Management:

  • Work with the release managers to ensure smooth and successful deployments, as well as to conduct

post-deployment review to capture lessons learned and improve future deployment processes.

Performance Monitoring:

  • Monitor service performance metrics, analyse trends, and proactively identify areas for optimization

and improvement. Implement measures to enhance system reliability, scalability and efficiency.

Collaboration:

  • Collaborate closely with cross-functional team, including development, infrastructure, and quality

assurance, to ensure seamless integration of applications and alignment with business objectives.

Automated Operational Efficiency:

  • Implement and enhance automation solutions to improve operational processes across all

environments and automate repetitive operational tasks.

Accountabilities

  • [Adapt from Head of Spec]

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field (Master's degree

preferred).

  • Certified in ITIL v3 or v4 foundation is a MUST
  • Excellent communication skills and ability to articulate technical issues / requirements.
  • Excellent problem-solving and troubleshooting skills.

Preferred Skills:

  • Demonstrate comprehensive understanding of ITIL processes and best practices.
  • Demonstrate comprehensive understanding in various monitoring systems such as Dynatrace,

Sentry, Grafana, Prometheus, Azure Monitor, GCP Operation Suite, etc.

  • Proficiency in Cloud technologies (e.g. AWS, Azure, GCP).
  • Demonstrate understanding in operating Couchbase Database, MongoDB, as well as PostgreSQL is

preferred.

  • Demonstrate understanding of backup and disaster recovery concepts and tools to ensure the

availability and recoverability of production systems in the event of a disaster.

  • Certification in relevant technologies (e.g. Microsoft Azure, GCP) is a plus.
  • Familiarity of DevOps practices such as CI/CD workflows, experience with GitHub Actions, and

proficiency in using infrastructure automation tools

  • Experience with HashiCorp Vault for managing secrets and secure access.
  • Knowledge of software development lifecycle.
  • Knowledge of containerization and orchestration tools such as Kubernetes Technologies and Tool

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