Technical Support Engineer
7 days ago
Technical Support Engineer - IoT Hardware and Software
Location:
Bangalore
No. of openings:
2
Experience range:
2+ years
Why ToneTag?
ToneTag is the largest sound-wave communication technology platform on the planet that enables payments & proximity customer engagement services in different sectors like retail, mobility, restaurant ordering, and so on. It harnesses the power of sound to empower and enrich various businesses around the globe.
ToneTag has touched more than 55 Million consumers & 500,00 merchants in the payments space alone. It is an organization where innovation, hard work & fun go hand in hand to invent experiences that are unique in every sense. Our people are entrepreneurial & believe in going beyond today's problems to find tomorrow's solution.
If you are a seasoned professional looking for your next challenge, or just starting your career and looking for a company that created career-building opportunities, we offer ample scope as well as training to ensure that your skills & abilities reach their true potential. At ToneTag, we invite you to share our vision and commitment to achieving excellence in everything that we do
Job Summary:
We are seeking a highly motivated and skilled Technical Support Engineer to join our dynamic team in the rapidly evolving Internet of Things (IoT) hardware and software industry. The ideal candidate will be responsible for providing technical assistance and support to our customers, ensuring smooth operation and optimal performance of our IoT solutions. This role involves troubleshooting hardware and software issues, collaborating with cross-functional teams, and delivering excellent customer service.
Key Responsibilities:
Customer Support
Provide timely and effective technical support to customers via phone, email, and chat
- Troubleshoot and resolve hardware and software issues related to IoT devices and systems
Guide customers through diagnostic processes to identify and resolve problems
Product Knowledge
Develop and maintain in-depth knowledge of our IoT hardware and software products
Stay up to date with industry trends, technological advancements, and product updates
Collaboration
Collaborate with cross-functional teams, including engineering, product development, and quality assurance, to address and resolve customer issues
Act as a liaison between customers and internal teams to communicate technical information effectively
Documentation
Create and update technical documentation, including FAQs, troubleshooting guides, and knowledge base articles
Document customer interactions, issues, and resolutions in a comprehensive manner
Quality Assurance
Participate in testing and quality assurance processes for new product releases
Provide feedback to the development team regarding common customer issues and potential improvements
Training
Conduct training sessions for customers and internal staff on the use and troubleshooting of IoT hardware and software
Qualifications
:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Proven experience in technical support, preferably in the IoT industry
- Strong understanding of IoT hardware and software architectures
- Excellent troubleshooting and problem-solving skills
- Exceptional customer service and communication skills
- Familiarity with networking concepts and protocols
- Proficient in using diagnostic tools and software
Preferred Skills:
- Experience with cloud platforms and services (e.g., AWS, Azure)
- Knowledge of programming languages such as Python, Java, or C++
- Certifications in relevant technologies (e.g., IoT certifications, networking certifications)
P.S.:
Candidates
must
have prior experience in providing technical support for any physical device/ hardware device.
Ready to lead the future of data-driven commerce? Apply now.
ToneTag #Hiring #TechSupportHiring #BangaloreJobs #TechSupportJobs #SupportRoles-
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