Technical Support Engineer

Technical Support Engineer - IoT Hardware and Software

Location:
Bangalore

No. of openings:
2

Experience range:
2+ years

Why ToneTag?

ToneTag is the largest sound-wave communication technology platform on the planet that enables payments & proximity customer engagement services in different sectors like retail, mobility, restaurant ordering, and so on. It harnesses the power of sound to empower and enrich various businesses around the globe.

ToneTag has touched more than 55 Million consumers & 500,00 merchants in the payments space alone. It is an organization where innovation, hard work & fun go hand in hand to invent experiences that are unique in every sense. Our people are entrepreneurial & believe in going beyond today's problems to find tomorrow's solution.

If you are a seasoned professional looking for your next challenge, or just starting your career and looking for a company that created career-building opportunities, we offer ample scope as well as training to ensure that your skills & abilities reach their true potential. At ToneTag, we invite you to share our vision and commitment to achieving excellence in everything that we do

Job Summary:

We are seeking a highly motivated and skilled Technical Support Engineer to join our dynamic team in the rapidly evolving Internet of Things (IoT) hardware and software industry. The ideal candidate will be responsible for providing technical assistance and support to our customers, ensuring smooth operation and optimal performance of our IoT solutions. This role involves troubleshooting hardware and software issues, collaborating with cross-functional teams, and delivering excellent customer service.

Key Responsibilities:

• Customer Support

• Provide timely and effective technical support to customers via phone, email, and chat

• Troubleshoot and resolve hardware and software issues related to IoT devices and systems

• Guide customers through diagnostic processes to identify and resolve problems

• Product Knowledge

• Develop and maintain in-depth knowledge of our IoT hardware and software products

• Stay up to date with industry trends, technological advancements, and product updates

• Collaboration

• Collaborate with cross-functional teams, including engineering, product development, and quality assurance, to address and resolve customer issues

• Act as a liaison between customers and internal teams to communicate technical information effectively

• Documentation

• Create and update technical documentation, including FAQs, troubleshooting guides, and knowledge base articles

• Document customer interactions, issues, and resolutions in a comprehensive manner

• Quality Assurance

• Participate in testing and quality assurance processes for new product releases

• Provide feedback to the development team regarding common customer issues and potential improvements

• Training

• Conduct training sessions for customers and internal staff on the use and troubleshooting of IoT hardware and software

Qualifications
:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience in technical support, preferably in the IoT industry
• Strong understanding of IoT hardware and software architectures
• Excellent troubleshooting and problem-solving skills
• Exceptional customer service and communication skills
• Familiarity with networking concepts and protocols
• Proficient in using diagnostic tools and software

Preferred Skills:

• Experience with cloud platforms and services (e.g., AWS, Azure)
• Knowledge of programming languages such as Python, Java, or C++
• Certifications in relevant technologies (e.g., IoT certifications, networking certifications)

P.S.:
Candidates
must
have prior experience in providing technical support for any physical device/ hardware device.

Ready to lead the future of data-driven commerce? Apply now.