Telecaller (Fresher/ Experienced)

3 days ago


Cochin, Kerala, India IMAT INSTITUTE OF MANAGEMENT AND TECHNOGY Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Telecaller / Telecalling Executive

Job Summary:

The Telecaller is responsible for reaching out to potential customers, explaining the organization's products or services, generating leads, and ensuring customer satisfaction through professional communication and follow-ups.

Key Responsibilities:

  • Make outbound calls to prospective clients to promote products, services, or campaigns.
  • Handle inbound inquiries and provide relevant information to customers.
  • Generate leads and maintain a database of interested clients.
  • Follow up with leads to convert them into confirmed sales or appointments.
  • Maintain accurate call and lead records in CRM or Excel sheets.
  • Meet daily and weekly call targets and conversion goals.
  • Respond promptly to customer queries and resolve issues professionally.
  • Collaborate with the sales and marketing teams to improve outreach strategies.
  • Collect customer feedback and report insights to the management team.
  • Adhere to call quality and compliance standards.

Job Types: Full-time, Fresher

Work Location: In person


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