Desktop Support Engineer

8 hours ago

Ankleshwar, Gujarat, India SMART Technologies Full time

Should be capable to support for hardware, networking and software issues.

 Diagnose and resolve technical issues related to desktops, laptops, printers, and peripherals.

 Set up new workstations, install software applications, and configure user accounts.

 Perform regular maintenance on hardware and software to ensure optimal performance.

 Maintain records of issues, resolutions, and inventory of hardware and software assets.

 Assist in training users on new software and technologies, providing guidance on best practices

 Set up and configure network hardware such as routers, switches, firewalls, and access points.

 Troubleshoot and resolve hardware issues; perform regular updates and patches.

 Use tools to monitor network performance and security; analyze traffic and usage patterns.

 Maintain accurate records of network configurations, diagrams, and hardware inventories.

 Work with other IT staff to integrate hardware with software systems and applications.

 Ensure hardware security measures are in place to protect against unauthorized access and

threats

 Strong understanding of office 365, LAN, VAN

 Strong understanding about server installation & various antivirus knowledge.

Required Skills

 Strong understanding of operating systems (Windows 11), hardware components, and common

software applications.

 Ability to diagnose problems quickly and efficiently.

 Excellent communication skills to interact with users and understand their needs.

 Ability to prioritize tasks and manage multiple support requests simultaneously.

 Basic knowledge of network troubleshooting (e.g., connectivity issues, Wi-Fi problems).

 Strong understanding of network protocols (TCP/IP, DNS, DHCP, etc.) and hardware.

 Ability to diagnose and resolve hardware and network issues.

 Experience with monitoring and management tools (e.g., Wireshark, Nagios).

 Ability to communicate technical concepts to non-technical stakeholders.

 Relevant certifications can be beneficial.

 Strong knowledge of Configure Laptop or Computer.

 End to End technical support

Job Type: Full-time

Pay: ₹30, ₹35,891.52 per month

Benefits:

  • Health insurance

Work Location: In person

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