Desktop Support Engineer

2 days ago


Ankleshwar, Gujarat, India Progressive Infotech Full time

Role & responsibilities

Role Name: - Desktop Support Engineer L2

Location- Ankleshwar

Address:- Sajjan India Pvt. Ltd.

Plot no: 6102/03, , GIDC Ankleshwar-393002, Gujarat

Type of Job: - WFO

No of days working in a week: - 6 days

Shift- 9 AM- 6 PM

Job Descriptions: - Desktop Support EngineerOperating Systems Client: Windows,10 & 11.
• Installing and administering network print server
• Managing backups and restoration of data using
• Familiar with computer applications such as MS-OFFICE , O365 ,
• Experience with LAN, WAN.
• installations of printers, scanner
• Creating tickets for the agent.
• VPN issues, Trouble shootings of PC and Laptops.
• Install and upgrade of all Hardware and Softwares,
• Laptops formatting and also drivers and software installations, Network media connections [modems, routers, switches]
• Installing additional software tools, service packs and others, Configuring and Troubleshooting the Network Printer Issues.
• Achieved 95% accuracy in resolving user tickets and reduced service restoration time by 45%.
• Proficiently handle P1, P2, and P3 tickets, consistently meeting SLA deadlines for timely resolution.
• Knowledge on Remote Desktop and Remote Assistance.
• Ensure security through access controls, backups and firewalls.
• Upgrade systems with new releases and models, Configuration and troubleshooting of MS-Outlook Clients.
• Providing solutions for problems with network printers, network connectivity, and hardware and software problems.
• Take over all ownership of all user calls logged and ensuring resolution of calls within SLA.
• Remote Server Administration through VNC, Remote Desktop Connection , Bit Locker , Mapping of n/w drive

If interested, please share your updated CV



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