Operational Specialist

3 days ago

Surat, Gujarat, India Benekee & Co. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Overview:

This role is a blend of analytical thinking, project leadership, and client partnership. You'll work directly with senior executives to understand their business challenges, lead transformation initiatives, and implement solutions that deliver measurable impact. From process design to change management, you'll play a key role in helping organizations scale efficiently and sustainably.

Key Responsibilities:


• Client Relationship Management:

Develop and maintain strong relationships with senior client executives, understanding their business needs and goals to effectively guide project direction.


• Project Leadership:

Lead large-scale operational improvement projects, including defining project scope, managing timelines, budgets, and deliverables, and ensuring successful execution.


• Process Analysis and Design:

Conduct in-depth analysis of existing operations using tools like process mapping, data analysis, and performance metrics to identify areas for improvement.


• Solution Development:

Design and develop comprehensive operational improvement plans, including process re-engineering, technology implementation, and change management strategies.


• Implementation and Change Management:

Facilitate the implementation of new operational processes, providing training and support to client teams to ensure adoption and sustain change.


• Team Mentorship:

Coach and mentor junior consultants, providing guidance on project execution, client interaction, and technical expertise.


• Business Case Development:

Construct compelling business cases to justify proposed operational improvements, highlighting potential cost savings and ROI.


• Stakeholder Management:

Effectively communicate project updates and key findings to stakeholders at all levels, aligning expectations and securing buy-in.

Key Requirements:


• Deep Operational Expertise:

Proven experience in multiple operational areas like supply chain management, manufacturing, logistics, customer service, or finance.


• Analytical Skills:

Strong proficiency in data analysis, statistical modeling, and using data visualization tools to identify trends and patterns.


• Problem-Solving:

Ability to diagnose complex operational issues, develop creative solutions, and implement effective change strategies.


• Project Management:

Proven track record of managing large-scale projects with tight deadlines and delivering measurable results.


• Communication Skills:

Excellent written and verbal communication skills to effectively present complex findings and recommendations to clients at all levels.


• Leadership Abilities:

Ability to lead and motivate cross-functional teams, build consensus, and navigate challenging situations.

Certifications (Preferred): Lean Six Sigma (Green/Black Belt), Kaizen, Agile, or other Operational Excellence frameworks.

Education and Experience:


• Bachelor's degree in Business Administration, Engineering, or a related field


• Master's degree in Operations Management or a relevant field is preferred


• 3 to 4 years of experience as an operations consultant with a demonstrable track record of successful project delivery

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