QA & Training Manager (Logistics)

2 weeks ago

Gurgaon, Haryana, India PurpleDrone Supplychain Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year


We're Hiring – QA & Training Executive (Logistics)

Role Overview

We are looking for a dynamic
QA & Training Executive
who will be responsible for improving rider (biker) training, onboarding new partners, and strengthening customer service (CS) team capabilities. This role is crucial as we expand our logistics operations across 200+ cities.

Key Responsibilities

  • Design and deliver
    training modules
    for riders on:
  • Delivery process & app usage
  • Customer interaction & behavior standards
  • Compliance with company policies & safety practices
  • Conduct onboarding sessions for new riders and partners.
  • Develop
    training materials (PPTs, manuals, SOPs)
    for riders and CS teams.
  • Provide refresher training to
    Customer Service Executives
    on escalation handling, communication, and service quality.
  • Regularly evaluate performance of riders & CS team and suggest improvements.
  • Work closely with operations and HR teams to align training with business goals.
  • Ensure consistency in service delivery and maintain high-quality standards.

Required Skills & Qualifications

  • Graduate in any discipline (preferred: logistics, supply chain, business, or training background).
  • 4–5 years of experience in
    training, quality assurance, or logistics operations
    .
  • Strong presentation and communication skills (Hindi & English a must; regional language an advantage).
  • Ability to prepare training content (PPTs, guides, reports).
  • Knowledge of logistics / last-mile delivery processes preferred.
  • Hands-on with Excel/Google Sheets for reporting.

Key Attributes

  • Passion for training and mentoring.
  • Strong interpersonal skills – ability to engage riders & customer service teams.
  • Analytical mindset with a focus on continuous improvement.
  • Flexibility to travel across cities for training when required.

Location: [Bamnoli Dwarka]

Apply at: []

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