City Head – Mumbai

Location:

Mumbai

Reports to:

COO

Type:

Full-time

Salary Range:

17-20LPA

About Us

Maiz Kitchens is not just another QSR chain — we're a fast-growing movement redefining how people experience fresh, high-quality, crave-worthy food. With both Maiz Mexican Kitchen (

) and Harvest Salad Co (

) we are expanding across cities, we're looking for a
City Head-Mumbai&Pune

who will lead the growth of our multi-outlet QSR operations, act as the region owner, drive P&L performance, and deliver operational excellence.. If you thrive in high-energy, high-growth environments where
every day is a launchpad for something new

, this is your stage.

Your Mission

Own and lead city-level operations

with an unwavering focus on
product quality, operational excellence, and customer delight

. The City Head will act as the
City P&L owner

, driving profitability and sustainable growth through
data-driven decisions, efficient processes, and high-performing teams

, while ensuring the brand consistently delivers an outstanding, product-led experience across all outlets.

Key Responsibilities

Accountability Leadership & Team Management

• Oversee end-to-end operations for all outlets in Mumbai & Pune ensuring adherence to brand SOPs and quality standards.
• Lead and manage
  Operations, field HR, Training, Maintenance function

across the city.
- Build and nurture high-performing teams with a culture of ownership, accountability, and excellence

P&L Ownership & Financial Accountability

• Take full ownership of the city's
  Profit & Loss (P&L)

, ensuring revenue targets, margin improvements, and cost controls are consistently met.
- Develop and execute strategies to maximize sales, control operational costs, and improve bottom-line performance.
- Monitor financial metrics regularly and present actionable insights to leadership.

Customer Experience & Quality Assurance

• Maintain top-tier customer service with excellent product ratings,consistent service speed and food quality standards across all stores.
• Analyze customer feedback and implement actionable operational improvements.
• Regularly audit stores for compliance, hygiene, and service standards.

Data Analysis & Decision-Making

• Leverage operational and financial data to identify performance gaps, trends, and opportunities.
• Use data-driven insights to improve outlet performance, optimize processes, and enhance customer experience.
• Analyse and track dashboards and KPIs to support informed decision-making and strategic planning.

Expansion & Growth

• Partner with leadership to drive city-level growth and
  new store launches

.
- Ensure seamless operational readiness and post-launch performance stabilization.

Cross-Functional Collaboration

• Collaborate closely with
  Supply Chain, Marketing, Finance, and Central Ops

teams to align city operations with business goals.
- Collaborate with the Data team to implement tools that enhance operational efficiency and customer engagement.

Crisis & Risk Management

• Anticipate operational risks, troubleshoot challenges proactively, and ensure quick resolution to protect the brand and customer trust.

Key Requirements

Education:

• Graduate in Business, Hospitality, or Operations Management

Experience:

• 8–15 years of experience in QSR, casual dining, or retail operations.
• Proven expertise in managing multi-outlet operations of a city, with strong P&L and data-driven management skills.

Skills & Attributes:

• Strong analytical skills with expertise in using data for decision-making.
• Ownership mindset with a strong sense of accountability.
• Excellent communication, problem-solving, and organizational abilities.
• Ability to thrive in a fast-paced, high-growth environment
• Customer-first attitude with a passion for operational excellence.

What's In It For You

• Impact at Scale

– Your work will directly shape the careers of hundreds of team members.
- Fast Growth, Fast Learning

– Be part of a brand in expansion mode.
- Creative Freedom

– Build the city team and process your way, with leadership support.
- Purpose & Pride

– Join a team obsessed with quality, customer delight, and making QSR exciting again.

If you believe great food starts with great people — and you know how to find, grow, and inspire them — we want to meet you.