
Service Manager
2 weeks ago
Job Description Service Manager
Position: Service Manager
Location: Pirana, Ahmedabad (with Occasional Travel Pan-India)
Department: Service (After Sales)
Salary: 40,000 – 50,000 CTC (No bar for the right candidate)
Type: Full-time
About Us
At PressureJet Systems Pvt. Ltd., we believe that exceptional service fuels our reputation. With a global presence in 50+ countries and a legacy of over 25 years, we lead the industry in High-Pressure Plunger Pumps and back our quality with premium service support.
As a Service Manager, you'll not just manage operations—you'll build a strong service team, drive performance, enhance client satisfaction, and create lasting value through world-class service.
The Role
We're seeking a performance-driven Service Manager to lead our Service Department. You'll be responsible for team building and people development, complaint resolution, engineer supervision, policy reforms, strategic service planning, spare parts management, revenue growth, and continual process improvement.
If you're analytical, detail-oriented, and passionate about building high-performing service teams, this is your ideal next step.
Key Responsibilities
1. Team Building, Development & Supervision
- Identify manpower needs based on service demand and growth.
- Conduct interviews, selection, and onboarding of service engineers.
- Allocate roles, delegate tasks and duties effectively.
- Conduct appropriate technical and soft skill training sessions.
- Direct, guide, and motivate the team to achieve service excellence.
- Review performance matrices regularly and provide constructive feedback.
- Conduct competency gap analysis and implement structured training plans to fulfill gaps.
- Build a culture of ownership, accountability, and continuous improvement.
2. Policy Reforms, Revenue Generation & Continual Process Improvement
- Formulate and implement service policies to improve efficiency and customer satisfaction.
- Review and reform existing processes, ensuring alignment with industry best practices.
- Drive revenue generation through innovative service offerings, AMC proposals, and spare part sales.
- Establish a framework for continual process improvement by identifying bottlenecks, conducting audits, and implementing corrective actions.
- Benchmark against market leaders to ensure PressureJet maintains service leadership.
- Collaborate with cross-functional teams to ensure reforms support overall business goals.
3. Complaint Resolution & Client Satisfaction
- Allocate complaints and track escalations.
- Optimize service costs and ensure first-time-fix efficiency.
- Ensure SLA-compliant complaint acknowledgment and resolution.
- Handle escalated/critical client complaints directly.
- Approve free supply and discount requests.
- Collaborate with production teams for depo repair.
- Reduce complaints by resolving issues from the root cause.
- Conduct Root Cause Analysis (RCA) for repeat complaints and institutionalize learnings.
- Transform customer experience by converting detractors into neutrals and making satisfied clients into promoters.
4. Reporting & Analysis
- Maintain reports for TAT, AMC, NPS, spare usage, and recurring complaints.
- Track training hours and team retention rates.
- Oversee travel cost optimization and service cost per visit.
5. Cross-Functional Coordination
- Liaise with Design, Purchase, Sales, Production, and Accounts to align service needs with business goals.
Required Skills and Competencies
Technical Expertise
- In-depth knowledge of service operations and high-pressure systems.
- Understanding of installation, commissioning, and RCA techniques for machine manufacturing.
- Cost analysis, quotation preparation, and AMC structuring.
- Proficiency in Excel, CRM, ERP tools.
Soft Skills
- Leadership and team management.
- Analytical and decision-making capabilities.
- Strong communication and conflict resolution.
- Customer negotiation and satisfaction handling.
Educational Qualification
- Diploma / B.E. in Mechanical or Production Engineering with First Class
Experience
- 3+ years of hands-on experience in service, including 1+ year of team management experience of at least team of 4
Travel Requirements
- Occasional travel for escalated complaints, key customer meetings and conflict resolution
Why You'll Love Working with Us
- Leadership Role: Shape the future of PressureJet's service excellence.
- Growth-Focused Culture: Develop technical, strategic, and managerial expertise.
- Purpose-Driven Impact: Elevate customer experience and internal efficiencies.
- Cross-Departmental Exposure: Work closely with core business functions.
Reporting To
- Direct: Director – Marketing
Performance Metrics (KPIs)
- Complaint Closure TAT %
- AMC & Spare Revenue Growth
- Complaint Reduction by Root Cause Elimination
- NPS Score with conversion of Detractors to Neutrals and Neutrals to Promoters
- Customer Satisfaction Score
- Process improvements
- Training Hours / Team Member
- Team Retention Rate
- Service Cost Optimization
- 360 Performance assessment from subordinates, reporting manager, customers, and job role.
Contact Person
Aadarsh Vajpai
|
Office: Pirana, Ahmedabad | Branch: Thaltej, Ahmedabad
-
Service Manager
1 week ago
Ahmedabad, Gujarat, India Parker's Consulting & Ventures Pvt. Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCompany DescriptionParker's Consulting & Ventures Pvt. Ltd. is one of the largest Corporate DSAs and fastest emerging Loan Distribution Companies in India. Founded in 2021 by Mr. Pankaj Shukla, we have a strong presence in over 100 cities and 15 states, with more than 150 branch offices. As a group, we hold a strong position in the banking and finance...
-
Senior Services Engineer
4 weeks ago
Ahmedabad, Gujarat, India Om Sai Global HR Service Full timeJob Description:- We are looking for a Senior Service Engineer for our client place based at Delhi NCR & Ahmedabad location. The Service Engineer will play a crucial role in maintaining the operational efficiency of industrial machinery. You will be responsible for on-site troubleshooting, preventive maintenance, and providing technical support to clients....
-
SERVICE MANAGER
2 weeks ago
Ahmedabad, Gujarat, India Multitech Control Systems Full time ₹ 3,60,000 - ₹ 4,20,000 per yearJob Overview:The Service Department is responsible for managing the service department of The Company, overseeing service and support operations, ensuring customer Satisfaction, and Leading a team to execute these functions effectively. This role Involves strategic planning, Operational management, and continuous improvement Initiatives to enhance service...
-
Service Manager
2 weeks ago
Ahmedabad, Gujarat, India Dhruv Corporate (HR) Solutions Pvt. Ltd. Full time US$ 90,000 - US$ 1,20,000 per yearRole Summary:We are seeking an experienced Service Manager to lead and manage the after-sales service operations for plastic processing and packaging machinery. The ideal candidate will possess strong technical expertise, team leadership skills, and the ability to drive customer satisfaction.Key Responsibilities:Oversee installation, commissioning, and...
-
Catering Sales Manager
2 weeks ago
Ahmedabad, Gujarat, India Somnath Canteen service Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany OverviewSomnath Canteen Serviceis a trusted name in the catering and hospitality industry, serving industrial canteen services, corporate catering, event catering, weddings, birthday parties, and all-occasion functions across Gujarat. With a strong focus on quality food, seamless service, and customer satisfaction, we aim to deliver memorable dining...
-
Service Manager
1 week ago
Ahmedabad, Gujarat, India beBeePestControlServiceManager Full time ₹ 15,00,000 - ₹ 25,00,000Pest Control Service Manager JobWe are seeking a highly skilled Pest Control Service Manager to join our team.The ideal candidate will have a Bachelor's Degree in a related field and at least 5 years of experience in Sales & Operations. They should be an excellent individual performer with prior experience of team handling, and have experience in Sales,...
-
Digital Marketing Executive
2 weeks ago
Ahmedabad, Gujarat, India PPC Ads Manager Full time ₹ 6,00,000 - ₹ 12,00,000 per yearThis is a full-time remote role for a WordPress + SEO + Social Media Manager located in Ahmedabad, India. The individual will be responsible for managing and optimizing the company's WordPress websites, developing and implementing SEO strategies, and overseeing social media channels. Daily tasks include updating website and widgets on WordPress websites. CSS...
-
Sales Manager and service manager
2 weeks ago
Ahmedabad, Gujarat, India CRI Group Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCompany DescriptionCRI Group has been a leader in the irrigation sector since 1961, revolutionizing the industry with high-output equipment. Our multi-winged organization produces an extensive range of pumps, motors, valves, pipes, and fluid management systems. Offering over 9,000 products across various industries, we have a global footprint spanning 120+...
-
Managed IT Services Director
1 week ago
Ahmedabad, Gujarat, India beBeeManager Full time ₹ 1,50,00,000 - ₹ 2,50,00,000About the Role:As a seasoned professional, you will lead and expand our Managed IT services.This role requires strong leadership skills, excellent communication abilities, and the capacity to build strategies and deliver Managed IT solutions to both internal teams and external clients.The ideal candidate will have a deep understanding of the U.S. market and...
-
Financial Services Manager
1 week ago
Ahmedabad, Gujarat, India beBeeFinancial Full time ₹ 15,00,000 - ₹ 28,00,000Job Title: Financial Services ManagerWe are seeking an experienced and skilled Financial Services Manager to join our team. As a key member of our organization, you will be responsible for acquiring and activating sub-brokers/partners for mutual funds, driving sales targets across various investment products, and ensuring exceptional service delivery.