Order Management Associate

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Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they're picking up something new or leveling up to stay ahead.

Over 80 million learners and 17,000 businesses already learn with Udemy. If you're excited by change, energized by learning, and ready to have a real impact, you'll feel right at home.

Learn more about us on our company page.

Where we work

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Mexico, Türkiye and two other US locations (Denver and Austin). This role is required to work US time - which will be 8:30 PM IST to 4:30 AM IST. Preference will be given to candidates who live near one of our hubs in India - Chennai or Mumbai

About this role

As an Order Management Associate, you will be a key member of the Revenue Operations team, directly contributing to the growth of our B2B business by building out the systems, process, and infrastructure to help scale our organization to the next level. This is a full-time position reporting to the Senior Manager of Deal Desk Administration. The Deal Desk Admin is a cross-functional role that partners with our sales, customer success, legal, and finance teams to streamline our overall quote-to-order process.

The Udemy for Business (UFB) Revenue Operations team's mission is to enable all go-to-market teams to scale and grow top line revenue efficiently. The team supports our mission by delivering the process and information flows that drive the entire customer journey optimization, promoting cross-functional alignment, overseeing resource and performance planning, refining key processes to increase efficiencies, and adopting best-in-class tools and technologies to support the entire UFB go-to-market universe from lead generation to customer invoicing.

What you'll be doing

• Partner with our sales, customer success, finance, and legal team leaders to define standard / non-standard deal criteria and related approval processes

• Manage the day-to-day optimization of complex non-standard deals and serve as the primary point of contact for sales, finance, and legal in these transactions

• Manages non-standard deal approval processes, escalations, and workflow optimization

• Provide guidance to the sales team on contract accuracy and best practices to increase deal velocity and decrease cycle time

• Contribute to Deal Desk initiatives by participating in special projects, including the creation of the playbook for finalizing booking submissions, Deal Desk automation, dashboards, sales analytics, and various performance metrics

What you'll have

• 1 - 2 years working in the Enterprise SaaS/B2B industry, with preference for experience in Deal Desk, Order Management, or Finance Operations

• Basic understanding of how to use Salesforce and familiarity with Netsuite

• Familiar with basic Revenue Recognition Rules

• CPQ experience preferred but not required.

• Proficient in gSuite or Microsoft Office

• A high attention to detail is necessary to prevent errors in processing orders, invoicing, and delivery

• Excellent communication and interpersonal skills to work across the business with sales, legal, finance, and other stakeholders

• Capable of multitasking and prioritizing tasks under pressure with flexibility during high-volume periods

• Organized, customer-focused, and detail-oriented

Why work here?

You'll grow here.
Learning is part of the job. You'll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.

AI is real here.
We use it in the way we learn and the way we work. You'll have the space and tools to experiment, apply, and get better at using AI in practical ways.

You'll own your work.
We trust people to lead, make decisions, and follow through. You don't need to wait for permission or layers of approval to have an impact.

You'll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.

You'll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You've got the experience, why not use it to help others gain theirs?

Bring your curiosity. We'll bring the platform and the support. Let's LEARN together.

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.

Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

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