Front Office Associate

4 days ago

Goa, India Alagoa Resorts and Villas Full time ₹ 1,68,000 per year

Job Title: Front Office Associate

Job Summary:

The Front Office Associate is the first point of contact for guests and plays a key role in delivering excellent customer service. This position involves greeting guests, managing reservations, handling check-ins and check-outs, and responding to inquiries to ensure a smooth and welcoming experience.

Key Responsibilities:

  • Greet guests warmly and assist with check-in and check-out procedures.
  • Handle room reservations via phone, email, or booking systems.
  • Provide information about the hotel, available rooms, rates, and amenities.
  • Address guest complaints, requests, or issues promptly and professionally.
  • Manage phone calls and direct them to appropriate departments.
  • Maintain a clean, organized, and welcoming front desk area.
  • Process payments and maintain accurate records of transactions.
  • Coordinate with housekeeping, maintenance, and other departments for guest requests and room status updates.
  • Maintain guest records and ensure data privacy and security.
  • Uphold hotel policies, procedures, and service standards at all times.

Qualifications:

  • High school diploma or equivalent; degree in Hospitality or related field is a plus.
  • Previous experience in front office or customer service roles preferred.
  • Excellent communication and interpersonal skills.
  • Proficient in using computers and front desk software.
  • Strong organizational and multitasking abilities.
  • Professional appearance and demeanor.
  • Ability to work in shifts, including weekends and holidays.

Job Type: Full-time

Pay: ₹10, ₹14,000.00 per month

Benefits:

  • Food provided
  • Paid sick time
  • Provident Fund

Work Location: In person

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