Front Office Assistant

**Front Office Associate (Females Preferred)**

0 - 5 years

90,000-2 Lacs P.A.

Location : South Goa

**Job description**

**Roles and Responsibilities**
- The front office receives information and will then pass this on to the relevant department within the company.
- Ability to develop required skills and knowledge on the job.
- You will be the face of the company for all visitors and will be responsible for the first impression we make.
- You will act as the face of our company and ensure visitors receive a heartwarming welcome.
- An out-going team member cannot only drive revenues, they are able Capture Positive Online Reviews.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service, Allocate rooms to expected arrivals after checking the guests preferences and special requests.
- Have detailed information about the Hotel, product/services & room inventory.
- Be informed at all times regarding arrivals, departures and daily occupancy.
- Monitor on VIP reservations, complete their pre-registration formalities and extend to them the VIP courtesies.
- Allocate rooms to all arriving guests as per preferences and maintain up-to date information on room rates, current promotions, offers and packages
- Maintain all guest folios as per billing instructions.
- Co-ordinate with housekeeping for clearing of rooms
- Prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics.
- Maintain and settle the guest ledger rendering accountability for the days transactions
- Maintain guest lockers for safe custody
- Handle all incoming telephone calls as per standards instructed and maintain a physical count of all room keys in each shift
- Ensure that all check-ins and check-outs are handled smoothly as per standards.
- Ensure that proper records are maintained for all telephone calls from the rooms
- Ensure that all transactions are supported with vouchers.
- Ensure accurate cash handover.
- Give proper and complete handover to the next shift.
- Handle all guests without bias or prejudice.
- Follow the house rules and policies laid down by the management.
- Adhere to strict grooming and hygiene standards. Lead by example and act of a primacy point of communication for all who enter the premises.
- Well groomed and Hygienic standard.
- Pleasing and smart personality.
- Experience working in a reputed hotel or resort.
- A team player and a self-starter.
- Diploma or degree in Hotel Management or related field or Relevant Experience.
- Excellent personal hygiene and grooming.
- Excellent written and spoken communication in English and Hindi, guest service and time management skills.
- Hands on prior work experience and worked in beach property.

**Other Vacancy Details**
- **Trainees - Female or Male**_
- Freshers
- Salary scale between 7K to 9K per month based on profile and individual parameters.
- **Guest Service Associate - Female or Male**_
- 1 to 2 years experience.
- Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service.
- Salary scale between 12K to 16K per month based on profile and individual parameters
- **Guest Service Executive - Female Only**_
- 2 to 3 years experience
- Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service.
- Fluent in english and pleasing personality.
- Salary scale between 15K to 22K per month based on profile and individual parameters.
- **Executive - Female or Male**_
- 4 to 5 years experience
- Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service.
- Salary scale between 15K to 22K per month based on profile and individual parameters.
- **Team Leader - Female or Male**_
- 5 years experience
- Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service.
- Salary scale between 18K to 20K per month based on profile and individual parameters.

Role: Front Office Executive

Industry Type: Travel & Tourism

Department: Food,Beverage & Hospitality

Employment Type: Full Time, Permanent

Role Category: Front Office & Guest Services

**Education**

UG: Any Graduate

PG: Any Postgraduate

**Job Types**: Full-time, Permanent, Fresher, Temporary
Contract length: 12 months

Pay: ₹12,000.00 per month

Schedule:

- Day shift
- Evening shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Work Location: In person