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Front Office Associate

2 weeks ago

Goa Goa, India Kish Hospitality Consultant Full time

Kish Hospitality Consultant is currently hiring for the position of Front Office Assistant for Luxury Resort in North Goa.

**Responsibilities**:
1. Assist the Front Office Supervisor in managing all front desk operations.

2. Greet and welcome guests upon their arrival and provide them with information about the resort and surrounding area.

3. Handle guest check-ins and check-outs efficiently and accurately.

4. Respond to guest inquiries, complaints, and requests in a timely and professional manner.

5. Assist in reservation management, including inputting and updating guest information in the system.

6. Ensure the lobby and reception area are clean, tidy, and presentable at all times.

7. Provide administrative support, including answering phone calls, taking messages, and handling mail and packages.

8. Process financial transactions, including collecting payment, issuing receipts, and balancing cash.

9. Collaborate with housekeeping and maintenance departments to address guest needs and resolve any issues.

10. Maintain a positive and friendly attitude towards guests, colleagues, and management.

**Experience & Education Required**:
1. Bachelor’s Degree in Hospitality Management.

2. Proven experience of 2-3 years in a supervisory role with a 5- star hotel such as Oberoi, Taj, ITC, Marriott, Post Card, Hyatt, Hilton and likewise

3. Strong understanding of food and beverage service, including wine and spirits knowledge.

**Key Skills and Attributes**:
1. Exceptional leadership and team management skills.

2. Excellent communication and interpersonal abilities.

3. Ability to work under pressure in a fast-paced environment.

4. Strong attention to detail and commitment to delivering high-quality service.

Flexibility to work shifts, including evenings, weekends, and holidays
- **WhatsApp : 7770083354**_
- **Call 8007024849**_

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Front desk: 3 years (required)
- Front Office Assistant in Hotel/ Resort: 2 years (required)

License/Certification:

- Hotel Management Diploma/ BHM Degree (required)

**Location**:

- Goa, Goa (required)

Willingness to travel:

- 25% (required)

Work Location: In person