
Phone Banking Officer For a leading Bank, Day Shift, sal 5lpa
5 days ago
Job description
Phone Banking Officer. Work location - Chennai / Hyderabad / Bangalore.
Work from Office. Direct walkin interview
(Candidates with excellent communication skills only can apply)
Immediate joiners only
Role & responsibility:
Phones Officer role is focused on rendering services to Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.
Key Responsibilities:
Displaying complete onus to customers queries / problems
Delivering service with requisite courtesy and accuracy
Adhering to product and process requirements, with nil errors
Escalating customer issues to the right internal stakeholders
Complying to service and sales guidelines
Achieving Call Quality targets
Resolving customer queries at the first instance of contact, with minimum call handling time
Cross-sell / upsell set products like
- Loans and mortgages
- Priority / elite accounts
Qualifications:
Optimal qualification for success on the job is:
- Graduate or Post graduate from a recognized institution.
- 0- 5 years relevant role in voice customer service.
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
- Proficiency in systems related to Banking transactions and services.
- Good communication skills in both English and local language.
- Excellent lead generation and conversion skill.
Sal upto 5 lpa.
Immediate joining or short notice is required
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