Phone Banking Officer For a leading Bank, Day Shift, sal 5lpa

5 days ago


Bengaluru Chennai Hyderabad, India Creative Hands HR Full time ₹ 5,00,000 per year

Job description

Phone Banking Officer. Work location - Chennai / Hyderabad / Bangalore.

Work from Office. Direct walkin interview

(Candidates with excellent communication skills only can apply)

Immediate joiners only

Role & responsibility:

Phones Officer role is focused on rendering services to Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.

Key Responsibilities:

  • Displaying complete onus to customers queries / problems

  • Delivering service with requisite courtesy and accuracy

  • Adhering to product and process requirements, with nil errors

  • Escalating customer issues to the right internal stakeholders

  • Complying to service and sales guidelines

  • Achieving Call Quality targets

  • Resolving customer queries at the first instance of contact, with minimum call handling time

  • Cross-sell / upsell set products like

- Loans and mortgages

- Priority / elite accounts

Qualifications:

Optimal qualification for success on the job is:

  • Graduate or Post graduate from a recognized institution.
  • 0- 5 years relevant role in voice customer service.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

  • Proficiency in systems related to Banking transactions and services.
  • Good communication skills in both English and local language.
  • Excellent lead generation and conversion skill.

Sal upto 5 lpa.

Immediate joining or short notice is required


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