Phone Banking Officer

4 hours ago

Chennai, India Efficacy Accounts Management Solutions Full time

**Job role**:BankingVoice Process
- Handling and resolving customer complaints/ queries over phone
- Should able to work and achieve team target
- Should able to handle escalated complaints and request from customer
- Minimal escalation to next level.
- Provide satisfactory resolution to customers & creating a good rapport with customers
- Cross selling various banking products to customers over phone
- Zero tolerance on complaints / calls handled.
- **Tele-calling involves sales process also.**
- Flexible to work in shifts (For females no night shifts)

**Skills**
- Should have good communication skills
- Sales and Influencing Skills
- Banking Product & Process Knowledge is an added advantage

**Perks and Benefits**:

- PF
- ESIC
- Gratuity

**Qualification**:Any degree

**Experience**: 0 - 5 years of experience

**Age**: 18-29

**Gender**: Male/Female

**Salary**: 12,500/- to 21,500/- Gross + **Attractive Performance Incentives**

**Shift**:Flexible

**Work Location**:Adyar, Nungambakkam, Vadapalani, Aminjikarai

**Salary**: ₹12,500.00 - ₹14,700.00 per month

Schedule:

- Day shift
- Flexible shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Adyar, Chennai - 600041, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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