UX Researcher

1 week ago

Pune, Maharashtra, India Maloo Group Full time ₹ 5,00,000 - ₹ 8,00,000 per year

**Years of Experience - 3 to 5 Years

UX Researcher - Pune**
Role & Responsibilities

Lead user research initiatives to understand customer needs, behaviors, and pain points across Bajaj Finserv's digital ecosystem (apps, websites, self-service platforms).

Design and execute research studies including usability tests, surveys, field studies, diary studies, and in-depth interviews.

Translate research findings into personas, journey maps, and experience frameworks that guide product design decisions.

Collaborate with UX/UI designers, product managers, and engineering teams to embed user insights into product roadmaps.

Evaluate existing digital journeys (onboarding, loan applications, payments, customer support flows) and recommend usability and conversion improvements.

Apply mixed-methods research (qualitative + quantitative) and partner with analytics teams to validate findings.

Communicate insights through compelling reports, presentations, and storytelling to influence stakeholders at all levels.

Contribute to establishing research best practices, processes, and repositories across the design function.

Ideal Candidate

Bachelor's/Master's degree in HCI, Cognitive Psychology, Design, Behavioral Science, or related field.

3–5 years of experience as a UX Researcher or in a similar role within digital-first or product-driven organizations.

Strong expertise in usability testing, contextual inquiry, interviews, surveys, heuristic evaluations, and A/B testing.

Experience with tools like Dovetail, Maze, Lookback, Optimal Workshop, UserTesting, Google Analytics, Mixpanel, or Amplitude.

Ability to synthesize complex data into clear, actionable insights.

Excellent communication and stakeholder management skills; ability to influence product decisions with evidence.

Preferred Skills:

Prior experience in BFSI, fintech, or large-scale B2C products.

Familiarity with UX design tools (Figma, Adobe XD, Sketch) for collaboration.

Knowledge of financial services workflows and unit economics (e.g., lending journeys, KYC, payments).

Experience working in Agile/Scrum environments with cross-functional teams

  • UX Researcher

    1 week ago

    Pune, Maharashtra, India Talent XO Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Office Location:Viman Nagar, PuneExperience Required: 3-5 YearsMax Notice Period: 30 DaysRole & Responsibilities:•Lead user research initiatives to understand customer needs, behaviors, and pain points across Bajaj Finserv's digital ecosystem (apps, websites, self-service platforms).•Design and execute research studies including usability tests, surveys,...

  • UX Researcher

    1 week ago

    Pune, Maharashtra, India JSMYTH TECHNOLOGIES Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are hiring forUX Researcher (B2C, Fin-Tech)Experienced Required: 3 - 5 YearsLocation: Pune, Viman NagarEducation: GraduationNotice Period: Immediate Joiners PreferredIndustry: Product Company PreferedClient Name: Bajaj FinservJob Description:Role & Responsibilities:Lead user research initiatives to understand customer needs, behaviors, and pain points...

  • UX Researcher

    2 weeks ago

    Pune, Maharashtra, India Kansal Corporate Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & Responsibilities : - Lead user research initiatives to understand customer needs, behaviors, and pain points across Bajaj Finservs digital ecosystem (apps, websites, self-service platforms). - Design and execute research studies including usability tests, surveys, field studies, diary studies, and in-depth interviews. - Translate research...

  • UX Researcher

    6 days ago

    Pune, Maharashtra, India TalentXO Full time ₹ 1,40,000 - ₹ 28,00,000 per year

    Role & ResponsibilitiesLead user research initiatives to understand customer needs, behaviors, and pain points across Bajaj Finserv's digital ecosystem (apps, websites, self-service platforms).Design and execute research studies including usability tests, surveys, field studies, diary studies, and in-depth interviews.Translate research findings into...

  • UX Researcher

    2 weeks ago

    Pune, Maharashtra, India Kansal Corporate Solutions Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Lead user research initiatives to understand customer needs, behaviors, and pain points Design and execute research studies including usability tests, surveys, field studies, diary studies, and in-depth interviews. Collaborate with UX/UI designers

  • UX Researcher

    2 weeks ago

    Pune, Maharashtra, India CG-VAK Software & Exports Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company SizeLarge-scale / GlobalExperience Required3 - 5 yearsWorking Days5 days/weekOffice LocationViman Nagar, PuneRole & ResponsibilitiesLead user research initiatives to understand customer needs, behaviors, and pain points across Bajaj Finserv's digital ecosystem (apps, websites, self-service platforms).Design and execute research studies including...

  • UX Researcher

    2 weeks ago

    Pune, Maharashtra, India Anonymous Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Role & ResponsibilitiesLead user research initiatives to understand customer needs, behaviors, and pain points across company's digital ecosystem (apps, websites, self-service platforms).Design and execute research studies including usability tests, surveys, field studies, diary studies, and in-depth interviews.Translate research findings into personas,...

  • UX Researcher

    1 week ago

    Pune, Maharashtra, India TalentXo Full time ₹ 38,100 - ₹ 14,30,355 per year

    Role & ResponsibilitiesLead user research initiatives to understand customer needs, behaviors, and pain points across digital ecosystem (apps, websites, self-service platforms).Design and execute research studies including usability tests, surveys, field studies, diary studies, and in-depth interviews.Translate research findings into personas, journey maps,...

  • Sr. UX Researcher

    1 week ago

    Pune, Maharashtra, India JSMYTH TECHNOLOGIES Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    We are hiring for Sr. UX Researcher (B2C, Fin-Tech)Experienced Required: 3 - 5 YearsLocation: Pune, Viman NagarEducation: GraduationNotice Period: Immediate Joiners PreferredIndustry: Product Company PreferedClient Name: Bajaj FinservJob Description:Role & Responsibilities:Lead user research initiatives to understand customer needs, behaviors, and pain...

  • UX Designer

    4 weeks ago

    Pune, Maharashtra, India Skillventory Full time

    Job DescriptionWe are seeking a Design Delivery & UX analyst to join our team and lead the efforts in understanding customer journeys, developing Horizontal UX & AI for UI strategies, and conceptualizing products with wireframes. This role requires a seasoned professional with a strong background in managing the delivery of customer experience initiatives in...