
Helpdesk Associate
1 day ago
Requirements:
- Must be a Graduate.
- Good communication skills with international calling experience
- Good comprehension & writing skills
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24x7 support window
- Mandate work from office.
- 1-3 Years of Experience
Job description:
- Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
- Strong troubleshooting skills, bug-finding, and resolution
- Ability to work independently within a diverse global team
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