Helpdesk Associate

2 weeks ago

Coimbatore, India NTT DATA, Inc. Full time

Requirements:

  • Must be a Graduate.
  • Good communication skills with international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window
  • Mandate work from office.
  • 1-3 Years of Experience

Job description:

  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
  • Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
  • Strong troubleshooting skills, bug-finding, and resolution
  • Ability to work independently within a diverse global team

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