Reservation Sales Associate

2 days ago

Gurgaon, Haryana, India Praxis Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Location: Vatika Business Park, Sector 49, Sohna Road, Gurgaon

Employment Type: Full Time, Permanent

Shift Timings: Rotational shifts (24x7 operations)

Education: Any Graduate (Hotel Management preferred)

About Praxis Services

Join Praxis Services, a trusted leader in Business Process Management (BPM) for South Asia. We specialize in Reservation Services, Revenue Management, and Online Sales for top-tier hotel chains and boutique properties across India and overseas.

Our portfolio includes exclusive affiliations with global luxury brands such as:

Relais & Chteaux, Leading Hotels of the World (LHW), Small Luxury Hotels (SLH), and Preferred Hotels.

If youre passionate about delivering exceptional guest experiences and looking to build a rewarding career in hospitality and travel, this is your opportunity.

Why Join Us?

  • Work with prestigious global hotel brands
  • Fast-track career growth with continuous learning
  • Excellent work environment and leadership support
  • Attractive salary package with industry-best perks
  • AC pick-up and drop from home to office
  • Exposure to international guest handling & reservation systems

Key Responsibilities

  • Handle inbound calls, emails, and queries related to hotel reservations
  • Provide accurate information about hotel services, room availability, pricing, and promotions
  • Match guest needs with the right accommodation and services for a memorable experience
  • Coordinate guest preferences and requests with relevant departments
  • Manage guest concerns with empathy, professionalism, and swift resolution
  • Prepare and update reservation reports using MS Office
  • Maintain high standards of communication, etiquette, and sales conversion

What We're Looking For

  • Excellent verbal and written communication in English
  • Customer-first attitude with patience, empathy, and professionalism
  • Strong sales acumen to highlight property features persuasively
  • Computer proficiency – especially in MS Word, Excel, Outlook & PowerPoint
  • Multitasking abilities with attention to detail
  • Flexible to work in 24x7 rotational shifts, including night shifts (for male candidates)
  • Candidates with Hotel Management degrees (BHM/IHM) preferred

Key Skills

Hotel Reservations | Guest Relations | Hospitality | Customer Service | Reservation Executive | BPO | Front Office | Fluent English | Spoken English | IHM | Hotel Management | Guest Handling | Customer Support | Reservation Process | Travel and Tourism

Shift Timings (Rotational)

  • 08:00 AM – 05:00 PM
  • 11:00 AM – 08:00 PM
  • 02:00 PM – 11:00 PM
  • 11:00 PM – 08:00 AM (Night shift – Male candidates only)

Ready to create unforgettable guest experiences? Apply now and become a part of our high-performing hospitality support team

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