Process Trainer

2 days ago

Mira Bhayandar Maharashtra, India Epicenter Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Roles Responsibilities

  • Conduct new hire (induction) training sessions.
  • Provide refresher training for existing employees.
  • Conduct client-specific process training including systems, scripts, quality guidelines, and KPIs.
  • Assess trainees through quizzes, role-plays, mock calls, and final certification.
  • Support trainees during the nesting (on-the-job training) phase.
  • Collaborate with team leaders and quality analysts to monitor trainee performance post-training.
  • Gather feedback to improve training delivery and materials.
  • Stay updated with process changes and integrate them into training modules.

Skills Required

  • Experienced in Process Training for Sales Process
  • Coordinating with internal and external stakeholders
  • Identifying training needs
  • Managing last-minute batch changes, urgent hiring needs, or process updates.
  • Adapting training methods for in-person, virtual, or blended delivery.
  • Microsoft PowerPoint / Google Slides for creating professional training decks.
  • Excel / Google Sheets for maintaining trainee trackers, performance reports, and assessments.
  • Word / Docs for process manuals, SOPs, and handouts.
  • Proficiency in platforms like Zoom, Microsoft Teams, Google Meet, Webex for remote training.
  • Basic knowledge of QA tools used in BPO for quality monitoring.
  • Basic troubleshooting of systems or AV setups used in classrooms or virtual sessions.

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