Senior Manager-Customer Care Voice-Inbound

Key Responsibilities: 1. Team Leadership & Management: Manage and lead a team of supervisors, agents, and other staff involved in voice and chat processes. Provide guidance, training, and performance feedback to staff, ensuring high morale and productivity. Foster a positive and motivating work environment, encouraging continuous improvement and...

We are hiring energetic and customer-focused individuals for the role ofCustomer Care Executivein our BPO division. The ideal candidate will handle inbound/outbound customer calls and provide effective resolutions to queries. RequirementsMinimum HSC (12th Pass); Minimum 6 monthGood communication skills in EnglishFresher or 6 months+ experience in BPO or...

Operational Leadership:Oversee day-to-day operations of voice and blended processes, ensuring SLAs, KPIs, and quality metrics are consistently met. Team Management:Lead, mentor, and develop a team of managers, team leaders, and associates to foster a high-performance culture. Process Optimization:Identify and implement process improvements to enhance...

Roles and ResponsibilitiesHandle customer inquiries via phone calls, emails, and chats to resolve their queries and concerns.Provide accurate information on products/services offered by the company.Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.Maintain records of all interactions with customers using CRM...

DescriptionJob Description:Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. ;Position OverviewThe primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse Associates to...

DescriptionResponsible for answering phones, directing calls, contacting providers, and accurate and timely patient scheduling. Provides efficient, effective, quality customer service for Primary Care scope of workResponsibilitiesResponsible for answering phones, directing calls, contacting providers, and assist customers. Provides efficient, effective,...

Responsible for answering phones, directing calls, contacting providers, and accurate and timely patient scheduling. Provides efficient, effective, quality customer service for Primary Care scope of work

Job Role: We are hiring enthusiastic and customer-oriented professionals for our International Voice Process. If you have excellent communication skills and are looking to build a career in the BPO/ITeS sector, this is your opportunity Key Responsibilities: Handle inbound/outbound calls for international customers. Resolve queries and provide appropriate...

Job Responsibilities:Provide exceptional customer support through inbound voice calls in a professional and courteous manner.Address customer queries, troubleshoot issues, and provide resolutions as per company guidelines.Ensure customer satisfaction by offering tailored solutions and maintaining high-quality service standards.Handle escalations, if...

Shifts:UK Shift/Technical SupportJob RoleWe are hiring enthusiastic and customer-oriented professionals for our International Voice Process . Key ResponsibilitiesHandle inbound/outbound calls for international customers.Resolve queries and provide appropriate solutions.Ensure high levels of customer satisfaction.Maintain call logs and follow standard...