Senior Manager-Customer Care Voice-Inbound

DescriptionEnsure Outbound & Inbound voice contact to customer to solve queriesAverage Handle TimeQuality Assurance (Finished Product Quality) Measurement of the customer service representative's skillsAuthentication - Measurement of the customer service representative's soft skillsAttendance - dependabilitySchedule Adherence - punctualityFirst Call...

Ensure Outbound & Inbound voice contact to customer to solve queries Average Handle Time Quality Assurance (Finished Product Quality) Measurement of the customer service representative's skills Authentication - Measurement of the customer service representative's soft skills Attendance - dependability Schedule Adherence - punctuality First Call resolution...

Key Responsibilities: 1. Team Leadership & Management: Manage and lead a team of supervisors, agents, and other staff involved in voice and chat processes. Provide guidance, training, and performance feedback to staff, ensuring high morale and productivity. Foster a positive and motivating work environment, encouraging continuous improvement and...

DescriptionJob Description:Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. ;Position OverviewThe primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse Associates to...

DescriptionResponsible for answering phones, directing calls, contacting providers, and accurate and timely patient scheduling. Provides efficient, effective, quality customer service for Primary Care scope of workResponsibilitiesResponsible for answering phones, directing calls, contacting providers, and assist customers. Provides efficient, effective,...

DescriptionHandling inbound/outbound calls from the customers.ResponsibilitiesEnsure that the assigned targets are met in accordance with SLA and Internal standards.Qualifications15+ Years of education (Graduate)

Handling Inbound & Outbound Calling Voice ProcessKey Responsibilities:Handle inbound and outbound calls.Provide excellent customer service.Good client handlingFreshers & experienced candidates welcome.Salary: 11, ,000 In-hand plus IncentiveShift Timing: 9:30 AM - 6:30 PMQualifications:Minimum HSC required.Perks:Incentives & growth opportunities & spot...

Job Role / Designation Customer Support process. Customer care representative - >6 month  Sr. Customer care representative - >18 months  Communication Excellent Communication skills who can speak with US natives Experience (Yrs) minimum 6 months of International Bpo voice exp Should have computer and Internet knowledge / knowledge of Billing queries...

We are looking for a Customer Care cum Sales Executive who can manage customer queries while also promoting products and generating sales through calls. The role combines customer support with tele calling and upselling responsibilities.Responsibilities:Make outbound calls to potential or existing customers.Promote products/services and generate leads.Handle...

Associate / Senior Associate – Customer Support (International Voice Process)Location:PuneShift:Rotational ShiftsExperience:Freshers & Experienced CandidatesAbout the RoleWe are looking for enthusiastic and customer-focused individuals to join ourInternational Voice Processteam. If you have excellent English communication skills and enjoy solving customer...