Senior Manager-Customer Care Voice-Inbound

DescriptionKey Responsibilities: 1. Team Leadership & Management: Manage and lead a team of supervisors, agents, and other staff involved in voice and chat processes. Provide guidance, training, and performance feedback to staff, ensuring high morale and productivity. Foster a positive and motivating work environment, encouraging continuous improvement and...

Key Responsibilities: 1. Team Leadership & Management: Manage and lead a team of supervisors, agents, and other staff involved in voice and chat processes. Provide guidance, training, and performance feedback to staff, ensuring high morale and productivity. Foster a positive and motivating work environment, encouraging continuous improvement and...

DescriptionOperational Leadership:Oversee day-to-day operations of voice and blended processes, ensuring SLAs, KPIs, and quality metrics are consistently met. Team Management:Lead, mentor, and develop a team of managers, team leaders, and associates to foster a high-performance culture. Process Optimization:Identify and implement process improvements to...

About the position:We (Kohler India Technical Center) are a captive global center providing technical and nontechnical support for all the businesses and product lines for Kohler India (Kitchen and Bath).We are looking for enthusiastic Customer Care Executives to join our team and support our Kohler India Kitchen and Bath customers through various channels...

Receiving Inbound Calls and providing customer service supportReview Medical ClaimsCheck debit card statusAssist members in filing their claimsWebsite assistance

DescriptionJob Description:Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. ;Position OverviewThe primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse Associates to...

About UsAt Kohler, our mission is to help people live gracious, healthy, and sustainable lives. We believe that empowering our associates is essential to making this vision a reality. That's why we invest in personal and professional growth, encourage collaboration across teams and functions, and offer a comprehensive wellness package that supports the...

DescriptionResponsible for answering phones, directing calls, contacting providers, and accurate and timely patient scheduling. Provides efficient, effective, quality customer service for Primary Care scope of workResponsibilitiesResponsible for answering phones, directing calls, contacting providers, and assist customers. Provides efficient, effective,...

DescriptionHandling inbound/outbound calls from the customers.ResponsibilitiesEnsure that the assigned targets are met in accordance with SLA and Internal standards.Qualifications15+ Years of education (Graduate)

Job Responsibilities:Provide exceptional customer support through inbound voice calls in a professional and courteous manner.Address customer queries, troubleshoot issues, and provide resolutions as per company guidelines.Ensure customer satisfaction by offering tailored solutions and maintaining high-quality service standards.Handle escalations, if...