Call Quality Analyst

Designation: Call Quality AnalystJob Location: Koramangala, BangaloreNumber of Openings: 10Employment Type: Full-time, PermanentQualification: 12th / Undergraduate / GraduateExperience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call...

Job Overview:The Quality Analyst for Sales Calls is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales representatives or agents. The primary goal is to ensure that sales calls meet company standards for professionalism, compliance, customer engagement, and effectiveness in driving sales. The role involves...

Job Overview:The Quality Analyst for Sales Calls is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales representatives or agents. The primary goal is to ensure that sales calls meet company standards for professionalism, compliance, customer engagement, and effectiveness in driving sales. The role involves...

The Customer Success Quality Auditor & Trainer (QA) is responsible for ensuring high standards of communication, sales effectiveness, and customer experience across our Customer Success (CS) team. While the role includes auditing WhatsApp, email, and call interactions, its primary focus is on training, coaching, and developing the CS team to excel not only...

We are looking for a skilled Quality Analyst to join our team in the BPO/Call Centre industry.The ideal candidate will have 2 to 6 years of experience and be based in Domestic.Roles and ResponsibilityMonitor and evaluate call quality to ensure high standards.Develop and implement quality control processes to identify areas for improvement.Collaborate with...

Job Summary:The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in a call center. This role involves analyzing calls, providing feedback to agents, identifying trends, and collaborating with teams to enhance overall customer satisfaction and operational efficiency.Key Responsibilities:Call...

The Quality Analyst is responsible for monitoring and improving the quality of products or services by identifying defects, ensuring compliance with standards, and recommending process improvements. Required Candidate profileOverall minimum 4year experince required, Graduation mandatory Key Skills - QA, Call monitoring, call audit,

We are looking for a skilled Quality Analyst to join our team in the domestic sector. The ideal candidate will have 2 to 6 years of experience in quality analysis and assurance, with a strong background in BPO/Call Centre operations.Roles and ResponsibilityMonitor and evaluate call quality to ensure compliance with company standards.Develop and implement...

Hello Job Seekers,We are hiring for Quality Analyst for Bangalore location and Lucknow for one of the multinational BPO. Please go through the job description -Job Posting: Quality AnalystLocation: Bangalore, Kudlugate (GNR) and Shivaji Nagar (EH)Salary: Upto 5.5 LPA (based on experience)Experience: 4+ years in BPO Quality (with at least 1 year as a Quality...

Job Title:Sales Quality AnalystLocation:Koramangala, BangaloreExperience:1–3 years (preferred in Sales Quality/QA roles)Salary:Up to 7LPAShift:US shift - 7:30PM to 5:00AMIndustry:[e.g., SaaS, B2B, IT Services, etc.]Notice:Immediate Joiners requiredContact: Jason LucasEmail Id:Job Overview:We are looking for a detail-oriented and analyticalSales Quality...