Call Quality Analyst

2 days ago

Bengaluru, Karnataka, India Dpdzero Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job description :: Quality Analyst

Quest to work in real professional atmosphere that enables to cope-up with emerging as well as latest

technology and quality procedures with a scope for widening spectrum of knowledge in the role of Quality

analyst.

Responsibilities


• Perform unbiased Quality audits and analyse results to determine process improvement

opportunities.


• Should be able to handle 1:40 ratio of callers.


• Analyse current tele-collections processes and identify gaps or defects to improve overall

effectiveness and take-up the inputs with all stakeholders.


• Define/recommend process improvements to meet current and future collections

targets/standards.


• Quality analyst will ensure that callers aligned to current processes and procedures (e.g., review

recorded agent conversations wrto SOP, identify/communicate opportunities for improvement)


• Work directly with agents/leads to improve overall performance by taking various initiatives like

Dipchecks, call listening sessions, BQM, regular/structured feedbacks, daily briefings, TNI etc.


• Review/monitor results of appeals work and escalate as necessary. Also, should come-up with the

structured action plan. (e.g., rebuttals)


• Demonstrate understanding of applicable tele-collections Quality requirements/ guidelines (e.g.,

escalation procedures)


• Adhere to established Quality processes, procedures, requirements and guidelines, and ensure

adherence by all applicable stakeholders.


• Upskill trainings: Identify and train the bottom performers for the alignment and ensure to uplift

their performance.


• Being part of calibrations, call listening sessions with cross functions etc

Desired Candidate Profile


• Candidate must be graduate in any field


• With at least 1.5-4 years experience as a tele-collections Quality Analyst in a BPO set up


• Strong verbal and written communication skills


• Background in Banks/NBFC/FinTech is a plus


• Strong attention to detail and desire to follow procedure


• Proficient @ MS Office & G-suite applications


• Should be proficient & spontaneous in English, Hindi and any 3 south regional languages is must.


• Should be passionate for growth


• Should be open to work six days in a week


• Should be open to work from office

Job Location: Bangalore

Shift Timings: 10:00 to 7:00 (6 Days working)Role & responsibilities

Preferred candidate profile

  • Call Quality Analyst

    2 weeks ago

    Bengaluru, Karnataka, India NoBroker Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Overview:The Quality Analyst for Sales Calls is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales representatives or agents. The primary goal is to ensure that sales calls meet company standards for professionalism, compliance, customer engagement, and effectiveness in driving sales. The role involves...

  • Call Quality Analyst

    1 week ago

    Bengaluru, Karnataka, India NoBroker Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Overview:The Quality Analyst for Sales Calls is responsible for monitoring, evaluating, and improving the quality of sales calls handled by sales representatives or agents. The primary goal is to ensure that sales calls meet company standards for professionalism, compliance, customer engagement, and effectiveness in driving sales. The role involves...

  • Call Quality Analyst

    1 week ago

    Bengaluru, Karnataka, India Treebo Hospitality Ventures Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    The Customer Success Quality Auditor & Trainer (QA) is responsible for ensuring high standards of communication, sales effectiveness, and customer experience across our Customer Success (CS) team. While the role includes auditing WhatsApp, email, and call interactions, its primary focus is on training, coaching, and developing the CS team to excel not only...

  • Quality Analyst

    2 days ago

    Bengaluru, Karnataka, India Flatworld Healthcare Services Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear All,Greetings from Flatworld Healthcare Services.WE ARE HIRING Job Title: Quality Analyst (QA) AR Calling (US Healthcare)Location: BangaloreShift: Night Shift (US Healthcare Process)Experience: 4 to 8 yearsEmployment Type: Full-TimeJob Description:We are hiring an experienced Quality Analyst AR Calling to join our US Healthcare team. The QA will be...

  • Quality Analyst-Compliance

    3 days ago

    Bengaluru, Karnataka, India Izee Manpower Full time ₹ 4,20,000 - ₹ 8,40,000 per year

    We're hiring a Quality Analyst with min 1 year of Compliance Audit experience. Salary up to 7 LPA. Share your CV at or call Share your profile only if you have relevant experience.

  • Quality Analyst

    1 week ago

    Bengaluru, Karnataka, India Prodigy Hunters Full time ₹ 27,000 - ₹ 32,000 per year

    Job Title: Quality Analyst – BPOLocation: Koramangala, BangaloreShift: Day Shift | 5.5 Days Working (Half-day Saturday, Sunday Off)Experience Required: Minimum 1.5 Years (QA or Customer Service with QA knowledge)Age Limit: Up to 30 YearsSalary:Candidates with Customer Service + QA knowledge → Up to ₹27,000 (Take Home)Candidates with QA experience in...

  • Quality Analyst

    1 week ago

    Bengaluru, Karnataka, India Great Learning Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Job DescriptionGreat Learning is hiring experienced quality analysts to work full-time with us. We are looking for a Quality Analyst to join our team and help check our programs/courses that meet our organization's quality standards. The responsibility of quality analysts is to create and execute test plans to ensure our processes function properly. Identify...

  • Quality Analyst-Sales Force

    2 days ago

    Bengaluru, Karnataka, India Izee Manpower Full time ₹ 4,20,000 - ₹ 8,40,000 per year

    We're hiring a Quality Analyst with min 1 year of Sales force Audit experience. Salary up to 7 LPA. Share your CV at or call Share your profile only if you have relevant experience.

  • Quality Analyst

    6 days ago

    Bengaluru, Karnataka, India NatWest Group Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Quality Analyst Join us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testing You'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of working Joining us in...

  • Quality Analyst

    6 days ago

    Bengaluru, Karnataka, India eMudhra Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt eMudhra, we empower organizations through digital transformation, focusing on what customers value most and creating innovative operating models for competitive differentiation. Our diverse solutions for both enterprise and consumer markets are designed to reshape customer value propositions. eMudhra is known for providing innovative...