Call Quality Analyst
3 weeks ago
Company Description
Sumadhura Group is a leading real estate developer in South India known for its quality, timely delivery, and engineering excellence. With over 52 completed projects and 40 million sq. ft. in development, the company operates across Residential, Commercial, Logistics & Warehousing, Managed Office Solutions, and Retail sectors. Sumadhura has a legacy spanning three decades in Bengaluru and Hyderabad. The company has been recognized with multiple awards, including those from Realty+ Awards and the 14th CNBC Real Estate Awards.
Role Description
This is a full-time, on-site role for a Call Quality Analyst located in Bengaluru. The Call Quality Analyst will be responsible for assessing call center performance, conducting quality control, evaluating customer interactions, providing feedback to enhance call quality, and ensuring adherence to company standards. Additional duties include preparing reports, identifying areas of improvement, and collaborating with team members to implement training programs and strategies for quality assurance.
Qualifications
- Analytical Skills and Quality Control
- Quality Assurance and Quality Management
- Excellent Communication skills
- Attention to detail and problem-solving abilities
- Proficiency in using call monitoring and recording systems
- Experience in the real estate industry is a plus
- Bachelor's degree in Business, Communications, or related field is preferred
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