Customer Care Executive

15 hours ago


Bommanahalli Hosur Road, Karnataka, India Markitzen Full time ₹ 2,04,000 - ₹ 2,40,000 per year

Role Overview:

The Customer Support Executive will be responsible for providing end-to-end assistance to Airtel Black customers through inbound calls. The role involves understanding customer queries, resolving issues promptly, and ensuring a superior customer experience.

Key Responsibilities:

  • Handle inbound calls and provide professional customer support.
  • Identify, analyze, and resolve customer issues effectively.
  • Maintain accurate records of customer interactions and resolutions.
  • Ensure adherence to quality and process standards.
  • Collaborate with internal teams to facilitate seamless issue resolution.

Required Skills and Attributes:

  • Excellent communication skills in English, Tamil, Hindi, Malayalam and Kannada.
  • Strong problem-solving and interpersonal abilities.
  • Customer-focused attitude with a commitment to service excellence.
  • Ability to work in rotational shifts.

Eligibility Criteria:

  • Graduation is mandatory

Languages Required: English, Tamil, Hindi, Kannada

Work Schedule:

  • 5 working days per week
  • 2 rotational weekly offs

Compensation Details:

  • Take-home salary: ₹17,000 – ₹20,000 per month
  • Night Shift Allowance
  • Split Shift Allowance

Job Type: Full-time

Pay: ₹17, ₹20,000.00 per month

Work Location: In person



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