IT Support Executive
2 weeks ago
Job Title: Junior IT Support Executive
Location: Madurai
Company: Elysian Intelligence Business Solutions
Experience: 1 year
About Us:
Elysian Intelligence Business Solutions is a dynamic IT services company based in Madurai, specializing in delivering innovative technology solutions to our clients. We are committed to fostering a collaborative work environment where our team members can grow and excel.
Job Summary:
We are seeking a motivated Junior IT Support Executive with approximately 1 year of experience to join our IT team. The ideal candidate will assist in managing day-to-day technical support tasks, ensuring smooth IT operations, and providing excellent user support to internal teams and clients.
Key Responsibilities:
- Provide prompt and effective first-level technical support to end-users, both remotely and onsite.
- Troubleshoot and resolve common hardware, software, and network-related issues.
- Assist in installing, configuring, and maintaining IT equipment such as desktops, laptops, printers, and peripherals.
- Monitor IT infrastructure to ensure uptime and performance.
- Escalate complex issues to senior IT team members or external vendors when necessary.
- Maintain and update IT documentation, including support logs and system configurations.
- Support software installations, patches, and updates as part of routine maintenance.
- Manage user accounts, permissions, and access controls within various systems.
- Participate in IT projects and initiatives to improve system efficiency and security.
- Follow company IT policies, security protocols, and best practices.
Required Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Minimum 1 year of experience in IT support or a similar role.
- Basic understanding of computer hardware, operating systems (Windows/Linux), and office productivity software.
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).
- Strong problem-solving skills with a customer-focused approach.
- Good verbal and written communication skills.
- Ability to work independently and collaboratively in a team environment.
Preferred Skills:
- Experience with ticketing systems and remote support tools.
- Knowledge of Active Directory, Office 365, and antivirus solutions.
- Basic scripting or automation skills will be a plus.
What We Offer:
- Opportunity to work with a growing, innovative IT company.
- Supportive work environment focused on learning and development.
- Competitive salary and benefits.
Job Type: Full-time
Pay: ₹10, ₹15,157.03 per month
Work Location: In person
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