Junior IT Support Technician

2 weeks ago

Anna Nagar Madurai Tamil Nadu, India Elysium Technologies Private Limited Full time ₹ 1,44,000 - ₹ 1,80,000 per year

Job Title: Junior IT Support Executive

Location: Madurai

Company: Elysian Intelligence Business Solutions

Experience: 1 year

About Us:

Elysian Intelligence Business Solutions is a dynamic IT services company based in Madurai, specializing in delivering innovative technology solutions to our clients. We are committed to fostering a collaborative work environment where our team members can grow and excel.

Job Summary:

We are seeking a motivated Junior IT Support Executive with approximately 1 year of experience to join our IT team. The ideal candidate will assist in managing day-to-day technical support tasks, ensuring smooth IT operations, and providing excellent user support to internal teams and clients.

Key Responsibilities:

  • Provide prompt and effective first-level technical support to end-users, both remotely and onsite.
  • Troubleshoot and resolve common hardware, software, and network-related issues.
  • Assist in installing, configuring, and maintaining IT equipment such as desktops, laptops, printers, and peripherals.
  • Monitor IT infrastructure to ensure uptime and performance.
  • Escalate complex issues to senior IT team members or external vendors when necessary.
  • Maintain and update IT documentation, including support logs and system configurations.
  • Support software installations, patches, and updates as part of routine maintenance.
  • Manage user accounts, permissions, and access controls within various systems.
  • Participate in IT projects and initiatives to improve system efficiency and security.
  • Follow company IT policies, security protocols, and best practices.

Required Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Minimum 1 year of experience in IT support or a similar role.
  • Basic understanding of computer hardware, operating systems (Windows/Linux), and office productivity software.
  • Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).
  • Strong problem-solving skills with a customer-focused approach.
  • Good verbal and written communication skills.
  • Ability to work independently and collaboratively in a team environment.

Preferred Skills:

  • Experience with ticketing systems and remote support tools.
  • Knowledge of Active Directory, Office 365, and antivirus solutions.
  • Basic scripting or automation skills will be a plus.

What We Offer:

  • Opportunity to work with a growing, innovative IT company.
  • Supportive work environment focused on learning and development.
  • Competitive salary and benefits.

Job Types: Full-time, Permanent

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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