Senior Manager

21 hours ago


Bengaluru, Karnataka, India Urban Company (UC) Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Description: Factory Quality Manager

Location: Bengaluru

Department: Central Quality Manufacturing Quality

Type: Full-Time

Experience: 2-5 years in Manufacturing Quality / Process Quality / QC Systems

Role Objective

The Factory Quality Manager will be the owner of product quality inside the plant,

responsible for ensuring defect-free builds through robust processes, operator discipline, and

proactive detection. This role will anchor in-line QC, outgoing inspection, and layered audits,

while also integrating with supplier traceability (Nexus) and product improvement loops.

Your mandate: Zero escapes from factory to customer.

Key Responsibilities

  1. Process Quality & In-Line Control

    Define and enforce critical-to-quality (CTQ) checks at key assembly stages

    Establish Layered Process Audits (LPA) daily by line leads, weekly by QA

    Validate SPMs/jigs/fixtures for accuracy, repeatability, and operator friendliness

    Run first-piece approval at shift start/changeover

    Establish document control, defect logging, and audit frameworks aligned to ISO

    9001

  2. Outgoing Quality & Final Inspection

    Own OQC gate: only defect-free units shipped

    Build outgoing inspection SOPs (performance, aesthetics, trace checks)

    Track First Pass Yield (FPY), rework %, and escapes

    Implement containment plans for field-returned issues

  3. Quality Systems & Traceability Integration

    Ensure barcode traceability is captured at assembly level and linked to Nexus project

    Maintain defect logging & Pareto analysis for factory issues

    Drive closure of internal NCRs with production and engineering

    Conduct internal process capability (CpK) checks for critical operations

  4. People, Training & Culture

    Train operators and line supervisors on quality ownership and visual SOPs

    Run daily defect huddles and escalate chronic issues

    Build culture of right first time rather than rework/repair

    Act as the voice of quality in daily production meetings

Required Experience & Skills

Education:

B.E./B.Tech in Mechanical, Electrical, or Industrial Engineering

Certifications in Lean Manufacturing / Six Sigma (preferred)

Experience:

2-3 years in factory quality or manufacturing engineering (appliances, electronics,

auto, white goods preferred)

Experience managing in-line QC teams and final inspection gates

Strong track record of driving FPY improvement and defect reduction

Skills:

Hands-on with AQL, CpK, SPC, PFMEA, Control Plans

Familiarity with ISO 9001/IATF 16949 quality systems

Ability to lead cross-functional root cause analysis (RCA) and implement

countermeasures

Strong leadership for managing line inspectors and operators

Success Metrics

Greater Than 98% First Pass Yield (FPY) on factory line

Less Than 0.5% outgoing defect rate (escapes to customer)

100% completion of daily LPAs and more than 90% audit compliance

100% of factory NCRs closed within 7 working days

Why This Role Matters

Every machine that leaves the line carries our brand promise. The Factory Quality Manager

ensures the last line of defense, builds a culture of process discipline, and works as the

bridge between supplier quality (Nexus) and field quality.


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