Technical Support Executive

24 hours ago

Mumbai, Maharashtra, India Hectowin Tech Solutions Full time

Job Description for Technical Support Executive in

(Business Continuity & Disaster Recovery Specialist)

Location: Unit 209, Hubtown Viva Building, Western Express Highway, Jogeshwari East, Mumbai

Requirements: Male.

Company Website URL: - -

  • A Disaster Recovery Specialist focuses on planning and executing strategies to minimize the impact of disasters, ensuring businesses can recover and resume operations after a crisis. They develop and implement disaster recovery plans, conduct risk assessments, and manage disaster recovery efforts
  • Minimum of 1-5 years' experience in disaster recovery specialist
  • Knowledge of various technologies in the area of Server, Storage, Hypervisor and Networking for DC and Cloud Solutions. (VMware Administrator)
  • Good written and verbal communication with pleasant personality capable of giving demos/ presentation.
  • Experience working on Public Cloud like Azure, AWS will be added advantage
  • Experience with Backup, Business Continuity (HA) & Disaster Recovery (DR) Solution (Software or Hardware) will be considered strongly.

Job Description:

  • Resolve Support tickets from clients / channel Partners across the region on BCDR.
  • Do Monthly Preventive Maintenance & Health check of all the Servers and prepare Reports. Monitor alerts, notifications and support tickets and resolve issues.
  • Understand client requirements for High Availability (HA) & Disaster Recovery (DR).
  • Achieve successful Demo/ POC and client satisfaction with Customers and Channel Partners across Middle East, Africa, Indian Sub-continent and South Asian countries.
  • Post sales site visit, pre-requisite, implementation, project completion, documentation and training.
  • Need to train & offer technical support to customers & Channel Partners across the region (Middle East, Africa, South East Asia and Indian Sub-continent) and make them capable enough to give onsite support.
  • Candidates who are passionate on knowledge/ learning and ready to explore new opportunities.

About Us:

  • We are group of companies in the IT domain namely Anamtech, Quorum Technologies and HectoWin. We are a fast-growing specialised IT Distribution company representing vendors in niche domain like Business Continuity & Disaster Recovery and Security.

  • We distribute across Middle East, Africa, Indian ocean countries and South East Asia.

  • Our Channel Partners are ISPs, MSPs, Cloud Operators, Datacentre companies, System Integrators and IT Solution Providers.

  • Anamtech also have MSP division wherein we offer Private & Public cloud-based Infrastructure as a Service (IaaS), Backup As a service (BaaS), Disaster Recovery as a Service (DRaaS) and Security As a Service (SECaaS) and more.

  • Quorum is a US based vendor company and we have rights to represent them in the region as Quorum Technologies with separate office in UAE & Mumbai.

Job Types: Full-time, Permanent

Pay: ₹25, ₹45,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Paid time off

Work Location: In person

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