Dialer Specialist Call Vikas

About the Role:We are seeking a Dialer Specialist to manage and optimize our call center's dialer system. The ideal candidate will ensure smooth campaign execution, maximize agent productivity, and maintain compliance with dialing regulations. This role is critical in driving efficient call operations and supporting business growth.Key...

Job ProfileWe are looking for an experienced Dialer Engineer with 3-5 Years of experience in VoIP & Dialer System, who specializes in building, customizing, and optimizing dialer platforms for large-scale contact center solutions.The Ideal Candidate Should Have Strong Expertise In Vicidial, Asterisk, FreeSWITCH, OpenSIPS, And Kamailio, Along With Hands-on...

About the Role: We are seeking an analytical and detail-oriented Dialer Analyst to join our team. This role will be responsible for analyzing collections dialer operations, identifying optimization opportunities, and driving strategies that maximize Right Party Contacts (RPCs), improve agent productivity, and enhance overall recovery performance. The ideal...

Role Overview:The Dialer & MIS Analyst manages the call center's dialer system, ensuring smooth campaign execution, maximum productivity, and accurate performance reporting. This role acts as the backbone of call center operations, balancing technology and analytics.Key Responsibilities:Configure and manage auto-dialer campaigns, agent allocation, and call...

Min yrs of exp in training with 8+yrs in senior training leadership rolesDeep expertise in airline operations /travel industry process including ARC, BSP, IATA, DOT, TICO,ICAO compliance Training in large scale/ OTA CX ops FTES) Required Candidate profileExp leading training for core airline workflows,bookings, schedule changes ,...

• 10-15 yrs of HRBP experience with 2-4yrs as a Deputy Mgr HRBP from an international BPO/Captive • Should be aware of Attrition, shrinkage, WFM etc.• Experience in Event Management, particularly in planning and executing large events Required Candidate profileCall Vikas Email Noida location US shifts

16 yrs + Domain exp of Travel, Leisure, Collections, Telecom &Product support.Specialisation include Gap Analysis, Solution architect, Digital &Robotics led process transformation & transition support (FROM CUSTOMER EXPERIENCE - CX PERSPECTIVE) Required Candidate profileSomeone from a Travel Industry for this role Call Vikas Email

𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰𝐉𝐨𝐛 𝐓𝐢𝐭𝐥𝐞: 𝐓𝐞𝐚𝐦 𝐋𝐞𝐚𝐝𝐞𝐫 – 𝐎𝐮𝐭𝐛𝐨𝐮𝐧𝐝 𝐒𝐚𝐥𝐞𝐬𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧: 𝐂𝐚𝐥𝐥 𝐂𝐞𝐧𝐭𝐫𝐞 (𝐓𝐞𝐥𝐞𝐜𝐚𝐥𝐥𝐢𝐧𝐠/𝐓𝐞𝐥𝐞...

Min 3+years of experience in knowledge management and LMS administration within BPO CXoperations Hands-on experience with LMS platform (Moodle ~ Mandatory) Familiarity with knowledge management tools (e.g., SharePoint, PowerApps) Required Candidate profileExcellent communication and collaboration abilities Good understanding of airline/travel industry...

Min 13-17 years of exp in customer experience compliance, quality assurance, or auditfunctions within the airline or TRAVEL BPO/KPO sector (TRAVEL SECTOR MANDATE)ISO Lead Auditor (9001, 27001, AT LEAST 3-4 CERTIFICATIONS SHOULD HAVE DONE) Required Candidate profileWorking knowledge of aviation regulatory bodies and International compliance standards...